During one 8-hour shift, provides first-line operational supervision for assigned functional area of responsibility (e.g., MOB primary or specialty care department, urgent care, day/evening/night shift in emergency medicine department). Ensures that health care staff delivering ambulatory care/patient services provide high quality, accessible, cost effective care, & patient-focused services to members that comply w/ KP standards as well as w/ local, state, & federal requirements. Within assigned area: implements, supervises/ monitors, & maintains clinical practice & quality management standards, budgets, & staff competencies/development.
Essential Functions:
- In assigned area/function, supervises the operations and delivery of patient care services
- Ensures staff provide highest quality of care which complies with the Nurse Practice Act, TJC, federal/state/local requirements
- Establishes and maintains effective, collaborative relationships with physicians and other departments
- Collaborates with nursing and other departments to resolve patient care issues, meet access demands, provide convenient hours of operation, improve the cost structure, and develop consistent policies and procedures
- Supervises and maintains patient care and quality service standards to meet members' and internal clients' expectations
- Acts as patient advocate resolving patient care issues
- Recommends and evaluates processes to improve systems and patient care results across the continuum of care
- Assists in developing and monitoring budgets and resource allocations and financial performance and identifies and recommends strategies to reduce costs and improve quality of care/service
- Supervises use and maintenance of equipment, supplies and medications
- Assists managers/ assistant managers in developing and maintaining the competency of all department staff
- Supervises and monitors the implementation of departmental polices and procedures which support the goals and business objectives of the department and organization
- Collaborates with physicians, department chief, and nursing manager in developing the appropriate level of patient services and the day-to-day operations of the department
- Measuring and improving internal and external customer satisfaction
- Assists in managing and resolving human resource, labor relations, employee and department safety, and risk management issues
Qualifications:
Basic Qualifications:
- Previous clinical nursing experience in outpatient care required or other relevant clinical experience required (usually two (2) - three (3) years)
- Previous supervisory experience required (usually two (2) years)
- Bachelor's degree or equivalent years of experience (usually four (4) years) in nursing or health care related field such as management
- Graduate of an accredited school of nursing
- Current California RN license required
-BLS certification required
- Clinical specialization in area of practice (e.g., pediatrics) preferred
- Demonstrated knowledge of Nurse Practice Act, TJC, and other local, state, federal regulations
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.