Company Background:
Over 50 years later, the mission is the same. But the size, scope and capability of the Kaiser Permanente organization have grown exponentially. Today Kaiser Permanente is one of the nation's largest managed care providers. We are a working partnership of two organizations: the non-profit Kaiser Foundation Health Plan and Hospitals, and the Permanente Medical Groups. This integrated approach continues to provide a model for efficient, stable and financially sound managed care. Over 9 million patients across the country turn to our more than 170,000 physicians, nurses, allied health care and business professionals for their expertise. And we're still growing. Providing clinical innovation. Creating new channels of care. Elevating member satisfaction. Maximizing cost efficiencies. Leading the revolution of the information age in health care. At Kaiser Permanente, you can make a difference.
Position:
We seek a highly seasoned, energetic and self-directed IT professional to provide expert project management oversight supporting a portfolio of Health Care Reform (HCR) IT projects, including many projects involving Health Insurance Exchange implementations as mandated by the Affordable Care Act (ACA). This individual will be a core member of the newly formed HCR IT PMO function and play a key role in ensuring the successful implementation of our cross-functional, multi-regional projects supporting Health Care Reform.
Essential Functions:
- Closely partner with numerous constituencies to ensure appropriate level of communication, coordination and collaboration to get the work done by the ACA federally mandated deadline. These include the Health Reform Implementation (HRI) PMO, Business teams, HCR IT PMO, national portfolio application delivery teams, regional application delivery teams, and IT support groups, as well as external vendors and governmental agencies.
- Manage overall IT PMO level scope, schedule, budget, resourcing, project delivery alignment, and cross work stream/portfolio/regional dependencies, issues, and risks for CA and/or ROC regions.
- Develop, monitor, track and report on IT PMO level work estimates, work breakdown structures and the consolidated work plan for initiatives that involve multiple related projects or work streams.
- Identify, monitor, track and report on IT PMO level inter-dependencies (start and finish relationships) and their impact to the program.
- Establish and promote appropriate Change Management discipline across the program areas, ensuring alignment by HCR projects.
- Track and manage IT PMO level change request pipeline, impact assessments, and decisions in coordination with HRI PMO, Business teams, HCR IT PMO, national portfolio application delivery teams, regional application delivery teams, and IT support groups.
- Ensure cross work stream scope and solutions are aligned, and track and manage any identified gaps.
- Support definition of overall program test strategy, ensuring appropriate alignment in work stream test plans.
- Negotiate agreements on project schedule and budgets as needed to align with overall program schedule and budget.
- Ensure all project deliverables are completed on time, within budget, and with the required level of quality.
- Manage IT PMO level risks and issues, and develop appropriate impact analysis and mitigation strategies.
- Track and report on key milestones/deliverables status and manage variances; prepare weekly status reports for assigned work streams and other communications or presentations as needed.
- Establish and maintain appropriate level of communication with business partners and other stakeholders while managing expectations.
- As needed, initiate, facilitate and manage escalations to next level leadership.
- Ensure alignment with KP-IT standards and processes.
Qualifications:
Basic Qualifications:
- At least 10 years in IT and 7+ years of experience as a hands-on IT Project Manager with a proven track record for successfully managing the implementation of highly complex, large-scale business application systems, involving both vendor and in-house developed solutions on mainframe, client/server and web-based platforms.
- Supervision of a combined team of up to 30 resources, with total managed budget of up to $10M.
- Multiple sites; multiple regions; up to 10 inter-dependent work tracks.
- Proven expertise in project planning methodology and full SDLC, as well as a strong process orientation.
- Experienced in managing all phases of the project delivery life cycle and consulting for other projects.
- Experienced in establishing, implementing and tracking change management processes on a large project or program involving cross-functional areas and regional teams.
- Highly proficient in developing work effort estimates using top-down and bottom-up approaches; developing detailed WBS's and work plans using MS Project or a comparable leading project management tool; and solid skills in performing forecast, actual, and variance budget tracking.
- Able to effectively track and report on project schedules, deliverables and budgets; control scope; manage expectations; and mitigate risk.
- Outstanding teaming and business partner relationship building skills.
- Outstanding people management skills, with extensive experience motivating and leading a team to deliver complex systems development projects under tight timeframes.
- Highly experienced in managing a diverse workforce, including projects with on-site, remote, and matrixed team members in multiple geographic locations.
- Highly adept at problem-solving, conflict resolution, and negotiation
- Ability to appropriately navigate and productively function in an environment with significant ambiguities and rapid change.
- Outstanding oral and written communication skills as well as interpersonal skills.
- Prior Healthcare IT experience, large project management experience, and/or 'Big 5' consulting experience highly preferred as are expertise in at least two of the following areas: Xcelys, Diamond, Peoplesoft, Siebel, Callidus, AllFusion Gen (Cool:Gen), Sales Force Automation, CRM, ERP, HIPAA, Benefits Administration, Claims Processing.
Preferred Qualifications:
- Undergraduate degree in Computer Science, MIS, Engineering, or other technical discipline or equivalent experience in addition to PMP certification.
- An advanced degree would be a plus.
Required Competencies:
- Strategic/Systems Thinking: Understands the connections and relationships across functions and entities for both internal and external constituencies; thinks appropriately into the future.
- Service Orientation: Focuses and aligns actions and decisions on ways to enhance service.
- Decisiveness: Makes timely and effective decisions.
- Communication: Sends the right messages and information to appropriate audiences verbally and in writing; keeps people informed; adapts communication style to the needs of the audience.
- Collaboration/Influence: Actively gathers appropriate level of participation and input to decision-making, and fosters same within team. Persuades others to see/recognize new perspectives to reach best outcomes by utilizing buy-in, persuasion and relationship building.
- Team Focus: Assembles and effectively leads direct report and/or partnership teams. Exceptional facilitator of team work & decision-making in virtual and in-person settings
- Partnership: Strategically partners across areas, entities, and functions to achieve long-term performance goals and re-allocates resources as needed. Works to achieve win-win solutions to achieve outcomes. Holds others accountable for developing and maintaining partnerships.
- Results Orientation: Does what is necessary to improve performance; balances the resources necessary to produce desired outcomes; tracks and monitors performance.
- Confidence/Initiative: Has foresight and asserts a willingness to perform in challenging situations; learns from mistakes and from feedback from others.
- Cultural Competence: Considers and uses cultural dimensions in workforce planning and development, and the formulation and enacting of business strategies.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.