Provides administrative support in a staff capacity to a diverse functional area or business group by directing such activities as budget planning and control, personnel administration, training, communications and workflow procedures. Identifies, coordinates and implements numerous projects/programs to improve the quality and cost-effectiveness of operations and service. Provides support and advice to management. Resolves complex problems, many of which do not have easily definable solutions.
Essential Functions:
- Ensures compliance with organization policies/procedures and regulatory agencies, effective utilization of personnel, materials, space and equipment, and effective customer service.
- Recommends and implements internal policies and procedures.
- Interprets and applies company policies/procedures.
- Manages the budget to meet the fiscal goals for capital, payroll and non-payroll expenses.
- Performs financial and staffing analysis.
- Coordinates reconciliation of accounts and budget reporting requirements.
- Advises management of serious variances and recommends and implements solutions.
- May include managing complex transfer pricing agreements.
- Supervises multiple ancillary functions, such as secretarial support, systems development, communications and training.
- In addition, provides human resources support to the entire functional area, including managing the hiring, salary determination and performance evaluation processes.
- Directs the units' participation in diversity employment programs.
- May compile statistics and produce reports (EEO/AA) for human resources and management.
- Facilitates/administers training and educational programs, such as professional development, systems training and train-the-trainer programs.
- May conduct training sessions.
- Identifies service and operational problems and issues.
- Provides project management support to identify research, develop and implement solutions.
- Edits/produces any organizational unit communications, such as newsletters and directories.
- Represents the organizational unit on administrative matters.
- Establishes partnerships with other functional areas and/or regions.
- Provides consultation to project teams working on region-wide and/or inter-regional projects.
Secondary Functions:
Administrative Duties and Role:
- Time cards and time keeping, oversight of CR operations, evaluations, scheduling and sick calls,attendance monitoring, service intiatives, hire and terminations, phone stats and reporting, handles member concerns related to CRs, training, attestations, and compliance related to HR, processes HR forms, daily rounding, maintain staff policies and procedures.
Front Office Duties and Roles:
- RAM resolution and tracking, Cash handling policies and change funds, Registration accuracy and procedures, Registration observational audits, Attend and conduct FOOI training, Monitor andreport cost share collections and remediate, Track and implement FOOI initiatives, Monitor, track front staff revenue cycle performance, Track andmonitor staff Rev Cycle training, Provides technical assistance.
Qualifications:
Basic Qualifications:
- Extensive experience managing a multi-disciplinary staff of professionals, technical and non-exempt employees.
- Experience developing education and training programs.
- Experience with budget management/ development.
- May require significant experience in the functional area.
- Bachelor's degree, or equivalent experience, in Business Administration, or other relevant field.
- Master's preferred.
- Ability to adapt to constantly shifting priorities in managing a wide-range of projects.
- Team player, tactful and diplomatic.
- Demonstrated excellent interpersonal skills.
- User knowledge of computer systems/applications.
- Must be able to work in a Labor/Management Partnership environment.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.