Responsible for identifying and documenting business processes through interviewing clients and reviewing and analyzing existing systems and processes. Articulates interrelationships and recasts business flow into system specifications. Conducts gap analyses to document discrepancies between business requirements and system capabilities. May develop project plans and ensure plan adherence. As system development progresses, may have input into reporting requirements/report development, user interfaces, and coordinates or conducts UAT and the final evaluation of the system solution. Serves as liaison between line business (client) and the IT organization.
Essential Functions:
- Collects and researches specific client requirements for projects, identifies requirements, gathers workflow data and basic system and reporting specifications.
- Develops, implements, and supports common business processes and tools.
- Recommends basic alternatives to address problems.
- Assesses and manages risks to minimize impact to the overall operations and/or project.
- Provides functional direction in a particular area of the operation or project.
- Participates in project management process, including participating in project meetings.
- May document issues, action items, user requirements, or deliverables from project meetings.
- Performs a variety of project related activities, including analysis or preparation of documentation and presentations.
- Plans and manages initiatives, proposals, or projects, including identifying project resource needs and roles.
- Accomplishes all work within established methodologies and standards
- Provides 2nd and 3rd tier application support for assigned application(s).
- Monitors production batch and ad hoc jobs as required to ensure proper functioning and completion of business operations.
- Researches and resolves technical and functional issues according to defined prioritization/severity scheme.
- Influences client and gains commitment to changes required.
- Manages relationships with assigned customers/internal clients.
- As a change agent, works to drive culture change, client communications, and related work regarding system changes, implementations, and related business process impacts.
- Identifies opportunities for business or process improvement.
- Makes associated recommendations and implements as appropriate.
- Responsibilities impact the achievement of practice area objectives, including project deliverables and project timelines at the team level and at the departmental level.
- Influences the development of functional objectives.
- Involves interpreting and analyzing established concepts and trends.
- Exercises considerable judgment to make decisions for less defined and complex issues.
- Requires complex decision-making.
- Develops solutions to a diverse range of complex problems, which require creativity and innovation within broadly defined policies and practices.
- Requires in-depth analysis to identify and recommend new solutions for highly complex problems.
- Maintains customer focus and positive client relationships.
- Drafts and prepares a variety of communications documents, including customer presentations.
- Delivers presentations to customers.
- Interacts with practice area managers internally and externally.
- Provides professional/technical guidance to team members.
- Influences others to gain acceptance of new concepts and methodologies.
- Assume other responsibilities as directed.
Qualifications:
Basic Qualifications:
- Minimum eight (8) to twelve (12) years of related professional experience required.
- Bachelor's degree or equivalent experience.
- Contributes to the development of concepts, techniques and standards in general business analysis, as well as IT principles and practices.
- Skills required: Analysis/documentation of processes, methods, solutions, etc.
- Interpretive - translates business processes and requirements into system specifications.
- Advanced knowledge of information technology and applications.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.