Kaiser Permanente IT is seeking a highly experienced individual to fill the role of Enterprise Capture Technical Engineer as part of the Document Repository Management (DRM) team, in our Shared Application Services organization. The DRM team provides expertise in enterprise document management platform and solutions for Kaiser Permanente, currently supporting the document capture and storage needs for major areas such as KP HealthConnect across multiple regions, Health Plan applications, and for business functions such as Workers' Compensation. This is a rapidly growing environment with hundreds of millions of documents already stored, and hundreds of thousands of documents searched, retrieved, and viewed each month.
The Enterprise Capture Technical Engineer will play a key role in leading efforts to plan, design, implement and sustain the Kofax shared infrastructure for use by multiple business and application areas. The Kofax shared infrastructure will capture millions of documents annually, and include a highly complex, high volume architecture that must be closely monitored 24x7x365. The successful candidate will also be responsible for establishing sustaining production support operations for the Kofax shared infrastructure, ensuring that excellent service is delivered to our business units in an effective and efficient manner. This position will also be responsible for supporting and managing the other application platforms that DRM is responsible for including Vignette Image Capture, Vignette IDM repository and RightFax application and servers.
This position is located at Kaiser Permanente's Technology Campus in Pleasanton, CA, or Colorado.
Essential Functions:
- Function as a hands-on technical engineer performing test and production implementation off-hours and on weekends, when needed, as well as participating on production application support and incident resolution.
- Work with fellow IT team members to design and implement continuous process improvements for preventing and auditing production application incidents.
- Plan and manage assigned projects or tasks, including progress reporting and issue/risk management.
- Coordinate and manage the work assigned to other IT production support resources, as and when needed.
- Plan, coordinate, and perform scheduled software and hardware patches, upgrades, or enhancements.
- Engage end-users to triage issues and gather the necessary data to hand-off to technical resources for further analysis.
- Communicate, on a regular basis, with senior management and IT and non-IT stakeholders to report status, address issues/risks, obtain approvals/support, or share information.
- Be a thought leader for creating improved production support, system monitoring and diagnostics processes.
- Be the primary technical team member to plan, design, install, configure, monitor, support, and enhance the Kofax shared infrastructure.
- Monitor, on a regular basis, the health of the Kofax shared infrastructure, as well as the existing Vignette infrastructure, e.g., disk space usage, system uptime, software/hardware maintenance patches, license consumption.
- Prepare, review, and maintain application support documentation.
- Maintain adherence to KP IT Incident, Problem, and Change Management standards and guidelines.
Qualifications:
Basic Qualifications:
- 10 or more years of work experience in IT in a technical or production support role in a medium to large-sized organization.
- Minimum of 2 years of hands-on experience installing, configuring, managing and supporting Kofax Capture or equivalent, in a mid-sized or large distributed enterprise environment.
- Ability to work effectively as part of a team or independently without close supervision.
- Ability to effectively plan, multi-task and handle multiple projects or assignments concurrently.
- Excellent analytical and problem solving skills, with experience triaging and resolving technical issues/problems.
- Excellent oral and written communication skills.
- Strong customer service orientation and motivated self-starter.
- Strong technical aptitude with proven ability to quickly learn new technologies and skills
- Ability to work off hours or on weekends as required.
Preferred Qualifications:
- Bachelor of Science degree in Computer Science, Engineering or comparable discipline.
- Hand-on experience working as a Kofax technical engineer using various modules and tools that include Kofax Transformation Modules, Network Services, Export Connectors, Import Connectors and Communication Services.
- Expertise with the Kofax Capture product, its functionality, configuration, integration and customization.
- Hands-on experience designing, implementing and supporting advanced component-based document imaging and forms processing solution using Kofax Transformation Modules.
- Hands-on experience with the installation and configuration of Kofax servers and clients; assignment of licenses and volume to remote locations.
- Hands-on experience implementing enterprise functions such as enhanced reporting and monitoring for automated problem isolation and notification.
- Good understanding of TCP/IP, Windows environment and its GUI conventions (Server 2008).
- Experience using standard IT tools such as: Microsoft Office, Microsoft Project, Remedy for Incident, Problem and Change Management, RPM, Lotus Notes.
- Experience with defining methods to optimize efficiency and accuracy in classification, separation and extraction of data; defining a reference set for testing using the Extraction Benchmark Tool.
- Experience with reviewing and creating detailed level technical design and architectural documents.
- Experience facilitating meetings and conference calls with a large technical and non-technical audience, both in-person and remote.
- Experience installing and configuring Windows server-based software.
- Extensive Unix and Linux system administration experience with scripting and database skills.
- Additional pluses: software development using Java, .Net or VBscript, experience with OpenText/Vignette document management platform; experience as a Technical Project Manager; Healthcare industry experience; experience with document publishing, document archival, or document distribution and fulfillment.
Travel:
- Some travel may be required.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.