Receives patients, checks test requisitions, maintains laboratory records, and performs data entry on the laboratory management system and receives/ distributes lab specimens.
Essential Functions:
- Uphold KP's policies & procedures, principles of responsibilities & applicable state, federal & local laws.
- Receive laboratory patients & check test requisitions to ensure completeness & accuracy.
- Obtain clearance for non-paying coverages following standard procedures.
- Make appropriate labels for tubes to be used in drawing blood.
- Give instructions to patients & provide necessary items such as urine containers, assist staff w/ difficult to manage patients.
- Guide, direct, & take patients to proper area.
- Verify members' co-pay amounts.
- Collect payments, at beginning of shift & end of shift, balance & sign for cash drawer (money on hand), provide members w/ receipts of co-pays, deposit balanced cash drawers at end of shift per cash handling policy.
- Receive telephone calls & provide information regarding laboratory operations.
- Make patient appointments according to prescribed procedures for special tests.
- Maintain departmental records to include daily census counts, completed laboratory procedures & record of specimens sent to outside laboratories.
- Separate laboratory requisition copies & routes to doctor, chart room, billing office of other location following standard procedures.
- Transcribe laboratory reports on laboratory slips, posts reports on inpatient charts as required, following standard procedures.
- Assist laboratory technologist w/ routine tests including pouring, numbering, centrifuging, & routine culturing.
- Receive courier baskets & distribute laboratory samples as requested.
- Fill courier baskets for outlying clinics w/ laboratory supplies for delivery.
- Assist in specimen tracking.
- Receive laboratory specimens such as blood, urine, stool, tissue, semen, spinal fluid, sputum, & other body fluids including GYN & non-GYN cytology & cultures from different sources.
- Give laboratory results to physicians, chart room & others as appropriate.
- Enter physician comments in computer as needed.
- Pick up & transport specimens for testing from other laboratory locations.
- Establish & maintain courteous, cooperative relations w/ the public, patients, & other personnel.
- Perform data entry & queries on a computer terminal for the Laboratory Management System (LMS), KP Data System (KPDS), & computerized appointment system (OPAS).
- Perform related duties as required, including cleaning & stocking cards, inventorying & requesting lab & pathology supplies under prescribed procedures, storing supplies, mail slips to proper area & other duties as assigned.
- Promote, ensure, & improve customer service to internal/ external customers by demonstrating skills which are consistent w/ the organization's philosophy of providing extraordinary customer relations & quality service.
- Assume other activities & responsibilities from time to time as directed.
Qualifications:
Basic Qualifications:
- Bilingual (English/Spanish) Level 1 required
- One (1) year of experience as a medical assistant OR six (6) months of experience working in a hospital or outpatient lab required.
- Typing 25 wpm. Typing score must be current within one (1) year. Please contact
Human Resources for testing.
Preferred Qualifications:
- Effective communication skills
- Demonstrate ability to maintain a positive working relationship and courteous interactions with the public
Notes:
- Must successfully pass or have passed the bilingual test (within the last 12 months), or be active in the QBS program.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.