This is the third level of the Application Coordinator job family. Works on assignment of diverse scope. Generally performs within broadly defined practices and guidelines, and also modifies or suggests enhancements. Requires planning to coordinate with other departments or resources. Plans, organizes and manages individual assignments/tasks to completion. May interact with other members of the team and other teams, testing for example, to accomplish tasks.
Essential Functions:
- Change Management: Submits items for Governance Approval.
- Manages Vendor's Build/ Issue Tracker.
- Build/Implementation: Designs and builds moderate to complex components and functionality in Production and non Production environments.
- Analysis: Performs analysis, design, and build tasks for new projects that are moderate to complex in scope.
- Performs Complex Issue analysis related to Legacy system issues.
- Support: Troubleshoots complex issues related to application specific issues (which may included Front Office, Orders, Security, Clinical Documentation, or Back Office) that cannot be resolved by an Associate or Intermediate level staff.
- Documents technically complex information with articulation and accuracy.
- Release: Participates in upgrades and Release Notes management and documentation.
- Works with Vendor/Epic on change requests and complex code introduction to the system and assesses impacts accordingly.
- Production Support: Participates in Production Support including on call schedule and off hours support (24/7); troubleshoots issues and determines root cause.
- Project Management: Responsible for planning, managing and organizing medium level scope project components or initiatives, typically pertaining to individual work assignments.
- Communication and Documentation: Maintains and updates application configuration documentation.
- Communicates with a broad variety of individuals on a broad variety of complex projects and issues which impact the area of management and expertise.
- Security, SOX, Compliance, and Change Management: Follows established security, SOX and Compliance protocols and procedures.
- Works with Epic on Change requests and complex code introduction to the system and assesses impacts accordingly.
- Provides periodic informal work guidance/direction to, and training of team members.
- Has limited informal supervisory responsibility.
Qualifications:
Basic Qualifications:
- Three (3) plus years of related experience in Application Configuration, a relevant technical setting, relevant health care setting, medical office setting, system implementation, and/or installation.
- Specific experience with EPIC or other EMR, CPOE, Revenue Cycle content and/or industry expertise.
- Knowledge and/or direct experience in business / operational area supported by application preferred.
- Four (4) year degree in a related field or equivalent experience.
- EPIC or other applicable vendor certification (Cerner, EMR/Clinical Application).
- Must Acquire EPIC Certification within four (4) months.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.