HireDiversity

New Brunswick, NJ, US

Director Global Enterprise Operations-7654120619

Description

Johnson & Johnson World Headquarters is recruiting for a Director, Global Enterprise Operations, located in New Brunswick, NJ.

Caring for the world, one person at a time, has inspired and united the people of Johnson & Johnson for 125 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

With $65 billion in 2011 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices and diagnostics markets. The more than 250 Johnson & Johnson operating companies employ approximately 118,000 people in 60 countries throughout the world.

The Director, Global Enterprise Operations is responsible for strategy, management, and execution of all Enterprise Operations (EO) activities globally, leading a direct report team of functional/regional directors and senior managers. This is the most senior EO leader role, located at corporate headquarters and assuring coordination of EO activities across the globe as well as integration with the US shared services center for specialized guidance and/or support. This is a complex position that must provide services directly to J&J customers within the US and regions around the globe as well as provide internal specialty functions across all departments of the service center itself. Ensures operations and deliverables meet or exceed organizational objectives and service levels, follow service center strategies, and integrate as appropriate with other service center functions. Supports the broader HR service delivery model with a focus on customer service.

Strategic Management
Provide operational management of diverse teams across multiple geographies, time zones, countries, and operating companies. Develop, lead, and manage enterprise operations programs and services and serve as an escalation/approval point for critical issues. Participate in strategic, financial, and operational planning, preparing and submitting proposals (e.g., annual business plans, annual budget) as necessary. Manage effectively to established parameters. Report accurately on progress, challenges, and potential changes. Partner with other groups to coordinate service delivery strategies and processes across the organization. Participate in, lead, or support cross-functional service center projects and ensure timely completion of assigned responsibilities within established constraints.

Functional Management
Regional Enterprise Operations: Provide support and guidance to the Director, Regional Enterprise Operations and oversight for the regional EO teams (EMEA, LatAm, AsPac), assuring alignment with global HR service center strategies, objectives, policies, and practices (e.g., services, delivery models, compliance, documentation, reporting).Global Business Structures Management: Provide support and guidance to the Senior Manager, Global Business Structures Management (BSM) and oversight to the BSM team, with accountability for all organization unit management and position management related transactions. Global solutions: Provide support and guidance to the Director, Global Solutions and oversight to the teams for enterprise total rewards management (compensation, benefits, and absence & disability); enterprise employed data management (EDM) and global mobility (GM); global business improvement; and special projects (e.g, mergers & acquisitions). Global Analytics & Master Data Management: Provide support and guidance to the Director, Global Analytics and Master Data Management and oversight to the team responsible for data standards and compliance, reporting and analytics, HR portal administration, and security.

Operational Compliance and Improvement. Facilitate audits and assure compliance/date integrity efforts across teams. Develop, execute and manage best practices and ensure that controls are implemented and maintained related to EO processes & transactions. Develop and implement strategic process improvements across EO to improve service delivery, efficiency, and effectiveness. Leverage the assistance of centralized resources and partner with the other service center teams, specialist groups, third party vendors, and others as appropriate. Establish key operational metrics related to EO. Review and provide guidance on operational reports and trends, problems, or other information. Approve interventions or programs to enhance operational performance, escalating as appropriate with proposed solutions.

Staff & Organization Development
As a "leader of leaders," build broad HR service center team performance and establish strategic measures to improve effectiveness and efficiency. Leverage service center resources to lead organizational development within and across teams. Provide leadership in support of organizational direction and culture, inspiring employees and managers alike to greater performance and organizational commitment. Attract, develop, coach, and retain high-performers. Participate in succession planning and short/long-term human capital planning. Review and approve recommendations on compensation, recognition, transfer, promotion, or other personnel decisions. Assure that company policies and practices are followed, and set an example for the organization. Assure deployment of resources to participate in the development and delivery of training for internal staff, specialist groups, other HR partners, or third party vendor resources as needed.

Qualifications


A minimum of a Bachelors Degree is required, advanced degree preferred. A minimum of 15 years of related experience is required. Previous experience as senior-level manager in HR operations is required, preferably for an HR shared service center managing cross-functional HR processes. Must have operational understanding of various HR disciplines (e.g., compensation, benefits, global mobility) and their integration with broader HR services and strategies. Operational experience with Payroll an added advantage. Experience working in a multi-national HR Operations organization, supporting country-specific business requirements. Particular awareness of and sensitivity to political, cultural, economic, social, and related matters for a global organization are essential. Experience designing, developing, and implementing HR and/or Payroll processes improvement initiatives to maximize efficiency & deliver quality services. Able to process complex information and quickly identify innovative solutions that meet both internal and business partner requirements across diverse groups. Demonstrates cross tower, cross-functional knowledge of HR/Payroll processes and their impact on stakeholders. Demonstrated experience in leading and developing organizations with the ability to mentor other leaders/managers. Demonstrated success in developing diverse high-performance teams. Experience with SOX, audit, and corporate compliance requirements. Experience managing third party vendors, preferably in a shared services environment. Experience with HR applications and service providers. Excellent verbal and written communication skills in order to communicate with customers, peers, and vendors. A sense of urgency in solving customer requests to ensure timely resolution . Comfortable in handling ambiguity and fluid situations, demonstrating a pragmatic approach. Experience working collaboratively to facilitate the delivery of HR support in numerous locations. Experience successfully managing multiple priorities & projects through successful delivery & implementation. Strong interpersonal skills and the ability to interact skillfully and confidently with internal stakeholders and colleagues to develop ideas, identify opportunities, and influence outcomes. Must have a competent understanding of employment legislation and the ability to translate this into practical solutions. Knowledge of standard business practices and professionalism in a customer service environment are essential. Ability to lead teams and managers as a model of collaboration, customer service, teamwork, and leadership. Attention to detail a must. Demonstrated ability to lead, mentor, and delegate as appropriate by disseminating knowledge and techniques. Global Professional in Human Resources (GPHR) or Senior Professional in Human Resources (SPHR) highly desirable. Other certifications such as Certified Payroll Professional (CPP), Certified Compensation Professional (CCP) or Certified Employee Benefits Specialist (CEBS) may also be attractive. Experience with an ERP system required (HR modules of SAP required; Payroll modules a plus).

This is a "leader of leaders" role. On a day-to-day basis, this job is internally focused on transactional operations, externally focused as a customer service provider, and internally focused as a provider of specialty functions to the broader service center. To provide a J&J worthy experience to employees and managers, this role must manage his or her duties with an end-to-end process awareness and attention to upstream and downstream implications; consequently, effective partnership with peers within the service center, J&J colleagues outside the service center, and third party vendors outside the company is critical. As noted above, special skill and awareness of complex multi-country issues is essential.

BE VITAL in your career, Be seen for the talent you bring to your work. Explore opportunities within the Johnson & Johnson Family of Companies.

Primary Location:North America-United States-New Jersey-New Brunswick
Organization: Johnson & Johnson Services Inc. (6090)