Director of Strategy
Oakland, CA
The Director of Strategy, National Functions is responsible for the management and leadership of a range of process improvement and process management activities, including planning, performing and implementing process improvement initiatives, in addition to ownership of operational processes. These initiatives may represent one portion of a larger project, or may represent a stand alone initiative or function within a work group or department. Process management functions may include data gathering and analysis, best practice research, process mapping, developing and recommending alternatives for improvement, developing performance metrics, obtaining leadership or stakeholder agreement, implementing improvements, and monitoring post-process improvement initiative performance to updated standards. Activities are undertaken and executed in support of organizational goals and are accountable for providing business process solutions to meet internal and external customer expectations.
This individual is responsible for establishing the broad parameters for how the business will operate within specific contractual boundaries as well as expanding the client relationship through a whole of company approach. This individual will manage the portfolio account to the standards set by the Client in the Service Level Agreement. This individual will achieve financial and other targets established within the National Functions Team. This position will coordinate closely with the Director of Operations, National Functions to ensure that client demand is translated into support recommendations and delivery options.
- Consistently strive to meet the requirements of internal KP customers; get first-hand customer information and use it for improvements in products and services; act with customers in mind; establish and maintain effective relationships with customers and gain their trust and respect.
- Demonstrate innovation by developing and implementing strategy, vision and continuous improvement initiatives on the account.
- Manages extremely complex organization(s) that may include multiple lines of business.
- Manages the efforts of direct and indirect reports, and collaborates with, provides guidance to and influences employees, clients and matrix partners.
- Responsible for identifying resource need and obtaining appropriate funding/approvals.
- Responsible for selecting, developing, and deploying staff in the most effective manner to meet assigned objectives.
- Responsible for performance management, compensation decisions, rewarding and recognizing employees, and providing on-going, regular performance feedback.
Strategic Partnership & Planning:
- Responsible for Operational Management, Quality Management, and Project Management.
- Formulates highly complex, effective strategies consistent with the business and competitive strategy of the organization and/or functional area.
- Examines policy issues and strategic planning with a long-term as well as short term perspective.
- Determines objectives and sets priorities; anticipates potential threats or opportunities and vets them within the organization and with the client as appropriate.
- Develops strategies, objectives, and direction for both own direct reporting organization as well as client organization(s).
Change Management & Innovation:
- Develop and retain key employees by coaching and developing team members to reach full potential, deal directly and quickly with difficult issues and position employees for success within Corporate Solutions and the firm.
- Proactively engages client leaders and matrix partners to actualize change initiatives.
- Develops and/or encourages new ideas/approaches.
- Establishes procedures and practices which promote the adoption of appropriate solutions and sustainability of desired results in highly complex environments.
- Uses efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness.
- Develops strategies using new technology to enhance decision making. Understands the impact of technological and process changes on the organization.
Results & Accountability:
- Active revenue and expense management to ensure account achieves profitable growth; create timely and accurate budgets, reforecasts, and reporting.
- Produce and present an annual ESS Portfolio Plan and related client business plan to include key objectives; client satisfaction results; summary of value add activities; and outline growth/expansion opportunities to achieve.
- Identify and implement Industry Best Practices in partnership with KP vendors.
- Ensures that effective controls are developed and maintained to ensure the integrity of the organization. Takes corrective action, as appropriate.
- Ensures that performance is aligned with mission, goals and outcomes and is completed within established timeframes.
- Monitors and evaluates highly complex plans; focuses on results and measuring attainment of outcomes.
- Has budget accountability.
Qualifications:
Basic Qualifications:
- Five (5) to eight (8) years of of engineering, real estate, or facility management experience
- Ten (10) plus years of process and/or project management, consulting, or related business experience.
- Four (4) year degree or equivalent experience required.
- Full understanding of the real estate transaction practices, procurement methods, project management and facilities management required.
- Functional experience and expertise in either transaction management or facilities management
- Exposure and experience in dealing with multinational corporate organizations
- Ability to think strategically and develop real estate solutions
- Ability to adapt and perform under pressure
- Proven track record of strong leadership skills
- Possess strong interpersonal skills with the ability to build rapport quickly.
- Executive level presentation capabilities
- Excellent communication skills
Preferred skills
- Graduate degree in a business or management discipline preferred.
- Knowledge of process management/improvement, methodologies preferred.
- Health plan management knowledge preferred.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.