Position Description: As part of the Ryder team, the Account Lead - Shipment Management will handle a variety of tasks.
Requirements:
A High School diploma or GED equivalent is required for this position
Experience with the requirements for freight movement (truckload, air, small parcel, LTL, etc.) is required.
Intermediate level skills with MS Word such as including styles, mail merge, tabs, tables, columns and breaks, graphics, fields, headers and footers, working with margins, page orientation, and spelling/grammar.
Intermediate level skills with MS Excel such as freezing/unfreezing panes, hiding/unhiding data, setting print titles & page breaks, linking workbooks, creating external links, re-directing links, customizing toolbars & menus, protecting a worksheet, filtering options, and chart formatting options. Additional Requirements: - Experience with Lotus Notes
- A strong preference to have a Bachelor's degree in Transportation Management, Logistics, Business Administration or related field.
- Candidate must possess excellent communications skills, both written and verbal, and have a strong executive presence.
Responsibilities: Responsibilities will include:
handling extensive telephone calls from internal and external customer baseidentify possible transportation problems and resolve quickly and in a cost effective mannerutilize the most efficient and cost effective mode determination for Ryder and the customeridentify possible cost savings for the customerreceive and enter shipment level information from customers into TMC operational support systemsprovide logistical solutions to customer requirements and requestsact as after-hours contact via pager for customer accountfacilitation of non-typical or specialized customer requestsroute shipments using enabling technologies and business processes to insure maximum value to customersassist SMR and new hires in training and on-going operational activitiesutilize methods and procedures to achieve process compliance and organizational goalssupport and maintain standard customer and operational reportingprovide feedback and recommendations to drive continuous improvement at account and operational leveldata interpretation and cleansingsupport Track and Trace/POD inquiriesresolve and track customer complaints and issuesprovide feedback on SMR performanceinsure and promote a safe and secure work environmentrelated duties as assigned by Management
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
