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What you'll do as an AT&T Bilingual Relay Associate/Relay Associate:- Relay written and verbal messages between deaf, hard of hearing and speech impaired customers and hearing parties
- Receive calls via CRT or similar device from Speech/Hearing Impaired Users (Telecommunications Device for the deaf or TDD users)
- Acknowledge call and communicate with TDD user via CRT or other terminal
- Relay telephone calls or messages from TDD user to non-TDD party by translating written message into verbal form; translate verbal response of Non-TDD user to written form via TDD; continue to pass information until conversation is complete
- Prepare billing records that will be used for billing purposes
- Relay telephone calls or message
- Bilingual Relay Associates only: Fluently speak and write in Spanish AND English
- Complete on-the-job and/or classroom training as required to remain on the job
- Be willing and able to work a flexible schedule including evenings, weekends, holidays and split shifts if necessary
- Work in a call center environment on a computer with a headset for extended periods of time
- Data entry and problem solving skills
- Basic computer skills
- Obtain satisfactory results from a background/employment history investigation and drug screening
- Ability to obtain the regulatory requirements of typing 60 wpm and maintain this requirement yearly on the auditory typing exam
- Qualify on pre-employment screening:
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Oral Typing Skills Test (OTST)
Telephone Ability Battery (TAB)
Oral Proficiency Interview - English (OPI) ---Note: Spanish also for our Bilingual Relay Associates.
Test study guides can be found at: http://att.jobs/test-guides.aspx
AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
To Apply, Visit: Connect.att.jobs/MiamiRelayAssociates



















