Manages small units providing ambulatory services. Ensures staff provides high quality, accessible, cost effective care, and patient focused services to members across the continuum, which comply with local, state, and federal requirements. Develops and maintains budgets and on-going staff development.
Essential Functions:
- Manages the operations of multiple small units in an outpatient facility.
- Ensures Assistants and staff provide the highest quality of care and are in compliance with The Joint Commission, federal, state, and local requirements.
- Collaborates with physicians and other health care providers in establishing, implementing, and maintaining patient care and quality service standards to meet members and internal clients expectations.
- Acts as patient advocate resolving patient care issues.
- Designs and evaluates processes to improve systems and patient care results across the continuum of care.
- Develops and monitors budgets and resource allocations.
- Monitors financial performance and identifies and implements strategies to reduce costs and improve quality of care/service.
- Determines the appropriate staff mix for department and develops processes to screen, interview, hire, train, and maintain the competency of all department staff.
- Provides on going staff development.
- Develops, implements, and monitors departmental policies and procedures which support the organizations goals and business objectives and ensures they are met.
- Collaborates with Physician Team Leader and Department Chief in developing the level of patient services and the day-to-day operations of the department.
- Manages and resolves human resource, labor relations, employee and department safety, and risk management issues.
Secondary Functions:
- Management of all personnel issues to include:
a. Progressive disciplinary actions
b. Investigations of personnel issues
c. ELRC liaison- HR expertise
d. All other non-technical personnel issues
e. Orientation Skills Checklist
f. Annual Evaluations- non-technical
g. Attendance Reviews
h. TIME/WAM- integrated pay expert
- Work Place Safety Manager/Champion Laboratory Services:
a. Systems of Safety
b. Safety Observation Feed back
c. Safety Committee Manager/trainer
d. Investigation of work related injury
e. Workers Comp expert
f. Modified Duty Champion
- Laboratory Corporate Compliance Officer:
a. Maintain currency with Corporate Compliance issues
b. Education of Staff on Corporate Compliance issues
c. Education Manager for non-technical
d. CDC liaison for personnel folders- expertise
f.Employee database
g. NEO coordinator liaison for all new/transfer employees
Qualifications:
Basic Qualifications:
- Significant experience in management/leadership roles required (usually three (3) to five (5) years).
- Significant supervisory experience required (usually three (3) to five (5) years).
- Bachelor's degree in health related field required.
- Knowledge of The Joint Commission, and other local, state, federal regulations.
- Demonstrated strong interpersonal communication skills.
- Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
- Significant experience in an outpatient care setting preferred.
- BLS certification preferred.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.