Coordinates and provides systems and technology support for training programs, including service support for Kaiser Permanente's KP Learn (i.e. learning management system), design and development of technology-based learning and communications, and administrative and logistics support for department services, activities, and events.
Essential Functions:
- Assist with administrative and customer support for the organization's learning management system including the setup of courses and offerings, enrollment, completion, tracking, updating, and reporting of learning and participation activity.
- Assist with designing, developing, testing, and deploying eLearning and other technology-based offerings, including collaborating with subject matter experts (SME) to ensure deliverables are meaningful, engaging and interactive.
- Assist with the update, maintenance, and tracking of the department website.
- Provide administrative and logistics support including scheduling and coordination of learning events and related materials, as well as, general responsibilities (e.g. purchasing, timekeeping, payroll, expense, and budget updates and reporting, etc.).
- Build and maintain documentation for administrative processes & procedures, including organization and oversight of the department shared file systems.
- Work with internal and third party providers in the coordination and delivery of materials and learning activities, as needed.
Qualifications:
Basic Qualifications:
- One year experience coordinating learning events / programs (e.g. instructor led, web-based / virtual training).
- One year experience using various technologies to design, deliver, and administer learning products (e.g. WebEx, proficient with Microsoft Office Tools, Articulate products, Adobe products).
- One year experience applying instructional design model to course design/development (e.g. ADDIE or comparable).
- Associates degree in business administration, human resources management, or related field or equivalent experience.
- Excellent, proven customer service skills.
- Strong verbal and written communication skills.
- Project management and time tracking. Ability to multi-task and work within aggressive timeframes; manage effectively to deadlines.
- Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
- Five years experience in a direct, face-to-face customer service role.
- Experience with service, support, and/or administration of Learning Management Systems, website management, and/or eLearning design, and other learning technologies.
- Bachelor's degree
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.