Job description
As a Consulting Lead, you will lead medium to large project teams and will be responsible for overall successful sales and delivery of Strategy and Transformation solutions to IBM's core clients. You will develop deep relationships within the client organization and build effective cross-functional teams across diverse stake holder groups including client business and technical organizations, IBM's domestic and global delivery organizations, and third party software vendors.
This role will focus primarily on Retail and Consumer Package Goods clients but may also partner to sell and deliver to other verticals within the Distribution Sector. Additionally, this role may occasionally support selling and delivering across other GBS Service Lines. The balance of the Consulting Lead's time will be focused on building out IBM's assets, as well as pre-sales activities such as proposal/SOW writing, client presentations, and helping sell additional project work. In this regard, the best qualified candidate will understand current and evolving business drivers around "front office transformation", especially around Marketing, Sales, and Services functions. They will understand the linkage to important supporting functions such as Supply Chain, IT - including Social/CRM; customer analytics, segmentation, value proposition development and targeting; e-Commerce, multi/omni-channel, integrated consumer experience and key go to market drivers in Distribution verticals.
This role also involves managing project teams through full-lifecycle service transformation projects. The lifecycle includes: working with clients to clearly articulate and 'size' their issues, opportunities and objectives; designing and planning effective analytic and transformational solutions; executing the work (including all related stakeholder and other change management activities); delivering the solution (or present the findings as appropriate); and working with IBM and the client to identify, plan and sell-in the next phases of work. Qualified candidates must have proven capability to complete the required work products independently and accurately.
The appropriate candidate must have experience selling and delivering various strategic consulting transformation solutions. These solutions will span Business, Operations, Technology, and Organizational Change Strategy areas. The Consulting Lead must have excellent client relationship skills, demonstrated effective team building, performed successful negotiations, developed winning proposals and have a track record of consistently exceeding aggressive goals.
This individual will have direct involvement in business case development and performance measurement, and will play an active part in the growth and development of the Practice. This individual provides hands-on leadership, direction and mentoring to the team and manages client relationships.
This position requires travel 4-5 days per week.
To ALL recruitment agencies: IBM only accepts resumes from agencies on our Approved Agency List. Please do not forward resumes to our applicant tracking system, IBM employees, or send to any IBM company location. IBM is not responsible for any fees related to unsolicited resumes.
Required
- Bachelor's Degree
- At least 5 years experience in the Retail and/or CPG industry - either in a consulting capacity or relevant (market-facing) industry position.
- At least 3 years experience in creating business cases, documenting relevant costs and benefits, as well as value creation and recommending opportunities to increase product offerings,market share and revenue.
- At least 5 years experience in documenting business and technical requirements and completing gap analysis.
- At least 3 years experience in management consulting for a consulting and/or professional services firm(s)
- At least 5 years experience in making presentations and sales initiatives to C-level executives; ability to act as the client's trusted business advisor.
- At least 3 years experience in managing project teams through full lifecycle service transformation projects.
- At least 3 years experience in documenting client program objectives and designing a targeted consulting approach, including: overall objectives, detailed work activities, staffing model, deliverables, and/or pricing.
- At least 2 years experience in mentoring and developing others; ability to manage performance and coach individuals, as required.
- At least 5 years experience in working with the business drivers around 'front office transformation and/or Marketing, Sales and Service functions, social/CRM and customer analytics.
- At least 3 years experience in e-Commerce, multi-channel, omni-channel and/or integrated consumer experience strategy
- Readiness to travel Up to 4 days a week (home on weekends-based on project requirements)
- English: Fluent
Preferred
- Master's Degree
- At least 10 years experience in the Retail and/or CPG industry - either in a consulting capacity or relevant (market-facing) industry position.
- At least 10 years experience in creating business cases, documenting relevant costs and benefits, as well as value creation and recommending opportunities to increase product offerings,market share and revenue.
- At least 10 years experience in documenting business and technical requirements and completing gap analysis.
- At least 5 years experience in management consulting for a consulting and/or professional services firm(s)
- At least 10 years experience in making presentations and sales initiatives to C-level executives; ability to act as the client's trusted business advisor.
- At least 10 years experience in managing project teams through full lifecycle service transformation projects.
- At least 10 years experience in documenting client program objectives and designing a targeted consulting approach, including: overall objectives, detailed work activities, staffing model, deliverables, and/or pricing.
- At least 5 years experience in mentoring and developing others; ability to manage performance and coach individuals, as required.
- At least 10 years experience in working with the business drivers around 'front office transformation and/or Marketing, Sales and Service functions, social/CRM and customer analytics.
- At least 5 years experience in e-Commerce, multi-channel, omni-channel and/or integrated consumer experience strategy
Additional information
It is also expected that new hires live within a reasonable commuting distance (generally 50 mi or less) of the following cities: Atlanta, GA; Boston, MA; Charlotte, NC; Chicago, IL; Cincinnati, OH; Columbus, OH; Cleveland, OH; Dallas, TX; Denver, CO; Detroit, MI; Hartford, CT; Houston, TX; Kansas City, MO; Los Angeles, CA; Miami, FL; Minneapolis, MN; New York City, NY and surrounding areas; Philadelphia, PA; San Francisco, CA; Tulsa, OK; and Washington, DC.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.