Job description
IBM is redefining business in the age of the customer. Smarter Commerce recognizes that the sale is just one aspect of the experience. Smarter commerce places the customer at the center of all operations and turns customer insight into action, enabling new business processes that help companies buy, market, sell and service their products and services.
IBM Global Business Services (GBS) Application Innovation Services (AIS) has established a Customer Center of Competence. We are seeking highly experienced Order Management (OM) professionals to provide sales, solutioning and delivery excellence support to IBM teams in Europe, North America and Growth Markets.
The Customer CoC OM Consultant will do the following:
Business Development and Solution Development
- Assist GBS teams to identify and cultivate potential Customer opportunities with key clients in their respective territories
- Lead client workshops to help our clients understand the benefits of IBM EMM solutions.
- Lend SME expertise to marketing campaigns, conferences and industry events.
-Collaborate cross brand, cross geo and with outside vendors to develop innovative and comprehensive solutions for IBM clients.
Sales Pursuit
- Provide Industry domain Subject Matter Expertise to assist in developing the proposed technical solution, project plan, and resource estimates
- Write sections of the proposal documents, including the technical solution, roles and responsibilities, value proposition, and the cost case
- Participate in preparation of proposal presentations, and present and explain the proposed solution to the customer
Delivery
- Provide SME support, perform project reviews, help troubleshoot project issues.
- Provide part time "on demand" assistance to resolve critical open issues that arise throughout the delivery life cycle
This role requires regional and global travel; the ability to adapt and travel at short notice is essential.
Required
- Bachelor's Degree
- At least 2 years experience in IBM Sterling or similar order management solutions
- At least 2 years experience in defining solutions, project roadmap, estimating, determining resource requirements, and defining delivery models
- At least 1 year experience in participating in proposal creation and orals presentations demonstrating excellent English verbal and written skills.
- At least 1 year experience in managing CXO level relationships
- Readiness to travel Up to 4 days a week (home on weekends-based on project requirements)
- English: Fluent
Preferred
- Master's Degree
- At least 5 years experience in IBM Sterling or similar order management solutions
- At least 5 years experience in defining solutions, project roadmap, estimating, determining resource requirements, and defining delivery models
- At least 3 years experience in participating in proposal creation and orals presentations demonstrating excellent English verbal and written skills.
- At least 3 years experience in managing CXO level relationships
Additional information
Help Build A Smarter Planet.
Visit ibm.com/start/consulting to learn more. http://www.ibm.com/start/consulting/ais
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.