Senior Principal Implementation Consultant
Kaiser Permanente
Position Requires Regular Travel to the following service areas: San Mateo, San Rafael and Santa Rosa, California
The Senior Principal Implementation Consultant is responsible for providing project planning support with overall support to the Healthcare Performance Improvement program and performance improvement initiatives KP-wide that are focused on organizational strategic priorities person also serves as a deep improvement expert and faculty for Kaiser Permanente improvement skill development program with a responsibility for revising curriculum content and delivering training across Kaiser Permanente's eight regions.This individual provides technical support in the Care Management Institute, primarily for performance improvement initiatives and systems. The scope of work projects will be broad and comprehensive and include development of performance improvement capacity educational tools that will support promotion of the Care Management Institute's priorities to improve clinical performance.
Essential Functions:
- Implementation of Kaiser Permanente's Performance Improvement (PI) model to include lean and six sigma applications and rapid improvement events.
- Assisting facility improvement advisors and teams with the development of improved standardized work flows, instructions and procedures.
- Development and implementation of key quality systems including: assisting facilities with configuration management systems, corrective action and human resources support, SPC, web site portals for metrics, projects and communication across facilities.
- Training of KP personnel on quality improvement principle; assessing strategic priorities and mapping systems, Identifying cost savings / standardization opportunities within operations; Analyzing the cost drivers of systems and high priority levers of improvement; Scoping portfolios for 90-120 day cycles of improvement with sequencing of portfolios and initiatives. Leading complex programs for change and driving change in all facets of the care delivery system.
- Development of key business operational metrics for both process control and management reporting.
- Introduce, via working in a collaborative process with other functional areas, robust processes that assist in building the product brand name of Kaiser.
- Travel required for medical center level support and events and participation as faculty in the improvement Institute
- Use Quality Engineering principles, tools, and practices to develop and optimize systems and processes that are aligned with the overall business and the Quality vision. Ensure that these systems and processes provide a measurable impact to quality, cost, customer value, cycle time and Throughput.
- Identify opportunities to continuously improve quality, cost, and time factors, consistent with business objectives.
- Establish appropriate business metrics. Identify the most significant business issues and prioritize for action. Support the facility improvement advisor in his/her ability to lead, sell, and implement improvement opportunities and problem solutions.
- Ensure robust processes are transferred to Operations at a facility level.
- Facility level initiatives will be reviewed first for effectiveness in translating KP's strategies into specific objectives and then for meeting the organizations goals for process improvements and efficiencies.
- Manages individual and organization resistance to change.
- Facilitate decision-making, target setting, result expectations and prioritization of improvement efforts.
- Provide expertise and facilitation to improvement advisors and operational managers in the planning and managing of projects and tasks related to analysis and redesign of business processes.
- Work with internal and external clients to develop departmental evaluation and measurement tools in support of documented, and collaboratively developed, service level agreements.
- Where appropriate, conduct metric and process benchmarking activities with other organizations within and outside the industry.-Establish and maintain superior client relationships at all levels of the Medical Center. Demonstrate expertise in managing up with multiple stakeholders and senior leaders.
Qualifications:
Basic Qualifications
- A minimum of 15 years of related recent experience with proven change management, program/project management, and client relationship skills
- BlackBelt (BB) in Lean Six Sigma required
- Master's degree in related field (e.g., business, operations management/research, engineering, technology, sciences)
- Successful completion or mentoring of over 100 projects or at least 10 major portfolios of projects/initiatives
- Advanced knowledge (broad expertise or unique knowledge) of PI practices and systems
- Demonstrated ability to teach and mentor LSS or PI students with proven results
- Demonstrates a high degree of Emotional Intelligence
- Exhibits efficiency, collaboration, candor and results orientation
- Applies advanced performance improvement principles, theories, and concepts
- Contributes to the development of innovative principles and ideas
- Successful application of a Quality Management System
Preferred Qualifications
- Healthcare industry work experience (especially in hospitals) is strongly preferred
- Master BlackBelt (MBB) with 15 years experience with at least 10 years as a Master BlackBelt (MBB) strongly preferred with emphasis in Lean and Toyota Production Systems
- Strong analytical skills and ability to use/teach Statistical Process Control (SPC) techniques
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.