Manages a single department or multiple small departments providing ambulatory patient care services. Ensures staff provides high quality, accessible, cost effective care, & patient focused services to members across the continuum which comply w/ local, state, & federal requirements. Develops & maintains clinical & nursing practice standards, budgets, & staff development. Manages the planning, development, implementation, delivery, & evaluation/improvement of quality out-patient/nursing services that add value & are integrated w/ nursing standards of practice, service priorities, & performance/outcome measures, as well as w/ strategic, business, & organizational goals/objectives.
Essential Functions:
- Manages the delivery of nursing services & out-patient care which are integrated w/ business plans & meet or exceed cost, quality, clinical, & utilization standards & performance measures
- Ensures that services meet members' physicians' & internal clients' needs in a changing & competitive health care market
- Manages, coordinates service delivery and/or programs assigned to assistant manager(s)
- With SCPMG staff develops strategic/business plans to achieve integrated services across the continuum of care
- Manages & ensures continuous improvement of all clinical practices, services, & operations by designing & implementing systems, processes, & methods to evaluate & improve patient care across the continuum of care
- Ensures Assistants & staff provide the highest quality of care & are in compliance w/ the Nurse Practice Act, NCQA, JCAHO, federal, state, & local requirements
- Collaborates w/ physicians & other health care providers in establishing, implementing, maintaining, & evaluating/improving patient care & quality service standards to meet members' & internal clients' expectations
- Acts as a patient advocate resolving patient care issues
- Designs & evaluates processes to improve systems & patient care results across the continuum of care
- Develops & manages budgets & resource allocations
- Monitors financial performance & identifies & implements strategies to reduce costs & improve quality of care/service
- Determines the appropriate staff mix for department & develops processes to screen, interview, hire, train, & maintain the competency of all department staff
- Provides on going staff development
- Develops, implements & monitors departmental policies & procedures which support the organization's goals/business objectives & ensures they are met
- Collaborates w/ Physician Team Leader & Department Chief in developing the level of patient services & the day-to-day operations of the department
- Manages & resolves human resource, labor relations, employee & department safety, & risk management issues
Qualifications:
Basic Qualifications:
- Bachelor's Degree or four (4) years of equivalent experience in nursing or related field such as health care management required.
- Master's Degree preferred.
- Graduate of an accredited school of nursing.
- Current California RN license required.
- CPR certification required.
- Experience in ambulatory care nursing or other relevant clinical experience required (usually five (5) - six (6) years) including previous supervisory experience (usually three (3) years).
- Knowledge of Nurse Practice Act, JCAHO, and other local, state and federal regulations.
- Clinical specialization in area of practice preferred.
- Demonstrated interpersonal skills; knowledge of ambulatory care practices/ operations/ issues.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.