Coventry Health Care, a $12.2 billion Fortune 500 organization, is a national managed health care company with nearly 5.1 million members in all 50 states. At Coventry Health Care, we are driven to ensure that every person and organization we serve receives the greatest possible value for their health care investment. We do this by providing a full range of competitive products through our seven core businesses – Commercial Risk, Medicare Advantage, Medicare Part D, Medicaid, Workers' Comp Services, Federal Employees Health Benefits Plan and Network Rental.
We are committed to constantly improving our low-cost platform so that we can deliver the products and services that our customers want at a price they can afford. Coventry has the expertise, the experience, and the agility to craft the new products, the new processes, and the new service needed to make healthcare more accessible to all Americans.
Our national managed care company is seeking an Associate Implementation Specialist in our Sunrise, FL Service Center. As a strategic member of the Customer Service Operations (CSO) team, the successful candidate will be responsible to for system configuration and set-up of client networks and/or projects involving company conversions and special initiatives. We are looking for someone with a proven track record of growing and improving a department.
We offer a competitive salary, excellent benefits (401K with company matching, comprehensive benefits including medical, dental, and tuition reimbursement), vacation and sick time. This is a highly visible role dealing with business partners across the division and corporation, and being a part of motivating a dynamic team!
ESSENTIAL RESPONSIBILITIES:
• Assists in the system configuration of new and current client set-ups. Obtains information from clients, brokers/consultants, and the Sales and Operations Departments. Communicates information to appropriate internal departments.
• Reviews and interprets implementation worksheet submissions. Navigates through client’s current system to register requested client product and pricing configuration to support the implementation.
• Performs quality management activities to ensure that errors are identified and corrected prior to the implementation date.
• Resolves basic client set-up related issues after implementation. Refers complex issues to senior level staff.
• Participates on project teams to implement single products or networks for clients.
• Builds and maintains effective working relationships with internal Account Management and Operations Department members who develop or deliver required services.
• Performs other duties as required.
Qualifications:
JOB SPECIFICATIONS: • Previous SQL and/or IDX experience preferred.
• Bachelor’s degree or equivalent experience.
• Previous (1-3 years)and/or health plan related experience.
• Experience developing/maintaining Access databases preferred.
• Excellent organizational and problem-solving skills.
• Demonstrated written and verbal communication skills.
• Ability to manage multiple priorities simultaneously.
• Ability to work independently and as part of a team.
• Ability to use standard corporate software packages and corporate applications.
Coventry Health Care is an Affirmative Action/Equal Opportunity Employer, and we are committed to building a talented and diverse team.
Job: Professionals
Primary Location: Sunrise, FL, US
Organization: 10750 - Service Center - Central Admin
Schedule: Full-time
Job Posting: 2013-01-09 00:00:00.0
Job ID: 1211840