The RN Team Leader assumes a lead role, in collaboration with a clinician partner, to assist in the development of a high functioning self-directed team. He/she practices and demonstrates skills that foster professional commitment of the team members to function to their level of licensure and training, make care decisions and assume accountability for providing high quality and timely health care which support Kaiser Permanente's mission, vision and values.
Essential Functions:
- Practices clinical and team building leadership skills.
- Evaluates and prioritizes, with workgroup, staffing needs on a daily basis and collaborates with manager/staffing specialist to resolve issues.
- Collaborates with physician leadership and team to design and facilitate workflow processes (e.g. demand management such as access, referrals, waitlists, etc.).
- Advocates for patients, clinicians and staff.
- Identifies, addresses, and monitors scope of practice issues and takes action leading to processes for resolution.
- Collaborates with physician lead, team members and manager in developing policies and procedures for the module or department.
- Acts as mentor and coach in assisting team members with issues and concerns related to patient care and workflow.
- Utilizes critical thinking and has authority to make decisions and delegate appropriate work.
- Facilitates resolution of member concerns as they relate to direct medical care issues.
- Demonstrates effective communication with patients, clinicians and staff.
- Participates in the hiring, training and evaluating process.
- Participates in the interview and selection of new team members (e.g. clinicians, support staff).
- Collaborates with management to identify, develop and facilitate orientation and training needs with the team.
- Assists in the assessment and monitoring of clinical competencies of the team.
- Provides input into performance evaluations.
- Acts as mentor and coach in assisting team members with training or educational needs.
- Demonstrates personal commitment to continuous learning and professional development.
- Coordinates communication flow within the team, with other local departments and regionally and nationally.
- Collaborates with physician lead and manager to co-facilitate team meetings.
- Participates in communicating module/department issues locally and regionally.
- Facilitates information flow when emergency situations occur during medical office operational hours.
- Communicates work team issues to manager on a regular basis.
- Communicates team performance in meeting clinical and service targets.
- Demonstrates personal commitment to service and to socially relevant practice.
- Demonstrates behaviors that illustrate commitment to KP Promise (quality you can trust, caring with a personal touch, convenient and easy, and affordable).
- Adheres to and assists in monitoring team's adherence to Quality of Service Standards and Behavioral Guidelines.
- Demonstrates and models ethical and legal behavior in all professional activities.
- Demonstrates accountability for personal ethical behavior and for delegated actions.
- Demonstrates responsible and accountable behavior concerning own work schedule.
- Understands, supports, and acts as a resource related to Kaiser Permanente's policies, legal considerations and professional ethics.
- This job description is not all encompassing.
Qualifications:
Basic Qualifications:
- Minimum of two (2) years of acute care or ambulatory care/clinical setting within the last five (5) years.
- Demonstrates experience in clinical, leadership and team building skills.
- Previous experience in mentoring and coaching clinical staff preferred.
- High school diploma or GED.
- Graduate of an Accredited School of Nursing.
- Current or future bachelor's degree in nursing or a related field preferred.
- Current RN license in state of Oregon or Washington.
- Current BLS w/AED Certification upon hire and to continue employment.
- Completion of Kaiser Permanente LMP Training prior to or upon hire.
- Able to type 20 words per minute.
- Demonstrates effective interpersonal, communication, problem-solving, decision making, and time and conflict management skills.
- Willingness to learn computerized information systems.
- Demonstrates commitment to customer focused care.
- Demonstrates ability to work within multidisciplinary teams and within a dynamic work environment.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.