Position Description:
- Objective of this role is to increase sales and sales management effectiveness through collection and measurement of sales pipeline and Ryder customer data, identification and management of third party data/information resources, development of sales tools and sharing of best practices.
Requirements:
- 4 year college degree required, MBA preferred.
- 3 years or more sales operations experience in B2B or B2C selling environment.
- Demonstrated experience with statistics, modeling in excel/access.
- IT knowledge and experience with customer databases, data warehousing, sales automation systems preferred.
- Demonstrated experience with process redesign.
- Experience managing 1-2 people.
- Other characteristics include good written and oral communication skills, high energy, ability to work on teams, strong people developer.
Additional Requirements: Additional focus will be to support customer retention programs through detailed analysis of business trends and utilization of predictive modeling.
Responsibilities:
- Win Loss reporting - quarterly reporting at region and ST level.
- Territory Planning - development and implementation of market potential analyses, territory and salesperson alignment strategies.
- Sales Strategy & Alignment- provide account level analysis in the development of sales alignment strategies for growth.
- Monthly Sales Scorecard Metric Tracking.
- Assist sales operations supervisor with sales productivity analysis as assigned.
- Customer Satisfaction Index (CSI) - program management (coordination with Alpharetta based supervisor) and monthly reporting.
- Customer 360 program - results tracking and coordination of monthly field conference calls.
- Lost Business - monthly reporting.
- Retention results tracking and analysis.
- Customer Communications - oversee VP Sponsor program development and tracking, Customer Thank You Letters, Anniversaries, other programs as assigned.
- Assist retention supervisor with analysis, strategy and tactics designed to identify and address key drivers of defection (e.g. loyalty initiatives based on customer segmentation, renewal incentives, etc...).
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.