Under limited supervision, develops management information such as reports, graphs, and spreadsheets utilizing multiple databases and systems. Prepares analyses for various standard and ad hoc reports. Supports administrative oversight of a department, program or projects. Interprets policies and guidelines for management and customers. Researches questions or discrepancies by reviewing historical data. Ensures data integrity by periodically auditing data. Provides guidance to end users and implements department processes in accordance with established policies and procedures. May coordinate the day-to-day operational assignments of departmental staff; and reviews staff assignments to maximize efficiency and work quality.
Essential Functions:
- Develops management information utilizing department, medical center and/or regional metrics by extracting and validating data from multiple sources.
- Prepares a variety of analyses ranging from semi-routine to complex including editing and formatting to produce regular reports, graphs, spreadsheets, and presentation materials.
- Analyzes and edits various reports including department metrics.
- Provides administrative oversight of a department or program.
- Ensures consistent understandings of policies and procedures by reviewing and interpreting guidelines for customers.
- Maintains databases and automated systems.
- May coordinate and oversee the function and activities of staff to include work assignment and ensure work is completed in an efficient and timely manner.
- Responds to information requests in accordance w/ established procedures.
- May assist w/ budget tracking and recommends adjustments as required.
- Establishes working relationships and serves as liaison w/ internal and external contacts to resolve service, invoicing and related issues.
- When assigned to a medical center department, may prepare and maintain physician's master schedules for multiple departments, coordinate physician schedule changes, and ensure adequate coverage for all medical areas.
- Contacts physicians to arrange for coverage and schedule changes.
- Functions as department resource in installation, application troubleshooting, and training in use of hardware and software, and coordinates hardware and equipment repairs.
- Performs other related duties as required.
Secondary Functions:
- Monitors the quality within the ROI department and provide feedback and direction to multiple areas with regional ROI peer group structure on improving and maintaining accuracy with various types of release of information
- Identify training needs related to various types of release of information and conduct training for end users
- Analyzes, interprets information & makes recommendations for education and training to meet regulatory and compliance standards for various types of release of information
- Researches, complies and analyzes information into spreadsheets & databases
- Maintains and coordinates monthly Regional Compliance assessments Identifies and recommends procedures to correct processes.
Qualifications:
Basic Qualifications:
- Experience in coordinating and providing support to large complex projects.
- High school diploma or GED and six (6) years of experience using administrative skills in a large/complex organizational environment - OR:
- Bachelor's degree or equivalent experience required AND three (3) years of progressively responsible experience.
- Excellent customer service and oral and written communication skills required.
- Intermediate to advanced level proficiency with e-mail software and one or more of the following MS Office applications.
- Required only if applicable to department's needs: Microsoft Word, PowerPoint Excel or Access.
- Must be resourceful and perform in a professional manner.
- Ability to work independently, exercise discretion and sound judgment.
- Accuracy, productivity, dependability and good attendance record a must.
- Must be able to work in a Labor-Management Partnership environment.
Preferred Qualifications:
- Previous experience within a health care environment preferred.
- Ability to prioritize routine tasks effectively, handle multiple tasks and meet strict deadlines
- Ability to develop strong interdepartmental and cross functional working relationships
- Ability to perform duties with minimal direct supervision
- Experience with Crystal report, Excel and data presentation
- Demonstrated knowledge of systems and data collection/analysis
- Excellent written/oral communication skills
- Knowledge of quality improvement, statistical analysis and regulartory requirements
Skills Testing: Advanced level profeciency with MS Office appliations ( Word, Excel, Powerpoint)
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.