As one of the nation's leaders in quality health care for over 55 years, Kaiser Permanente is dedicated to enhancing health care delivery through state-of-the-art information tools and top-notch talent. The experts at Kaiser Permanente Information Technology are at the heart of that mission and you can be one of them. If you are excited about working with cutting edge technology and have the right blend of creativity and experience, consider the following opportunity within our National Clinical Call Centers group. This group partners with The Permanente Company and Permanente Medical and other Kaiser medical groups around the country to foster clinical systems development.
Essential Functions:
- Managing successful project delivery through disciplined project management processes and close collaboration with the business partners, project realization team and the various IT Function.
- Managing large complex projects or multiple projects of moderate comlexity.
- Managing matrix project members to Full Lifecycle and Agile application delivery.
- Developing and managing budget tracking and accurate financial forecast (+/-3% variance).
- Providing project status reports to various audiences.
- Documenting, organizing and managing project deliverables, scope and content, including all decisions.
- Establishing coordination across projects to ensure adequate resource availability and delivery commitments.
- Participates in integrated systems planning and recommends alternative technologies that will enhance current or anticipated information systems that support overall corporate and business goals.
- Negotiates agreements on project schedule and budgets.
- Tracks and reports on project and deliverable status and manages variances.
- Facilitates risk management planning, identification planning and control for projects commensurate with these projects.
- Develops and manages issue escalation and the resolution process
- Monitoring and managing vendor performance to ensure contract commitments are met, as required.
- Ensures project alignment with business strategy and architecture.
Qualifications:
Basic Qualifications:
- 8+ years of application project management experience with at least 3+ years experience managing implementations of large-scale projects with multi-million dollar budgets
- Experienced in supporting complex Call Center technology environments.
- The ability to manage multiple large multi-disciplined cross-functional implementations with budgets up to $15million and matrixed teams and a combined project team of 50+ FTE and/or consultants.
- Extensive experience developing high quality Microsoft project plans, leading projects of complex scope, assuring that the project adheres to internal lifecycle methodologies.
- Experienced risk taker with the ability to make appropriate decisions for diverse, sophisticated, and undefined issues.
- Experience tailoring communication plans to meet specific audience needs.
- The ability to influence others; build strong partnerships with others
- The ability to communicate clearly and concisely, able to tailor the communication to the audience i.e. high level and detailed.
- Experienced in managing and escalating project issues.
- The ability to work under pressure and in challenging settings. Must be Assertive.
- The ability to act independently to determine methods and procedures on new or special assignments. May supervise the activities of others.
- Willingness to travel up to 20%
Preferred Qualifications:
- Experience in the software delivery process; Broad expertise or unique project management knowledge to achieve goals in creative and effective ways, experience in client relationship management.
- Bachelor's degrees in Computer Science, Information Systems Management, or related field
- Project Management (PMP) certification or equivalent,
- Experience in health plan environments desired.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.