The Saleforce Business Consultant Specialistwill work in Business Technology & Solution Services as a Customer Engagement Consultant who will partner with Sales & Account Management customers to enhance systems capabilities to support changing business needs. Duties include intake management of application enhancements, documentation of business requirements, development of business cases, documentation of process flows, systems demonstrations, and client support during system development and implementation. Develops relationships with upstream/downstream business partners and customers for strategy, planning, and execution. Understands the business, design/use of application, and how they relate to other functional areas and regions. Develops and recommends contingencies. Manage projects as assigned. Support governance as requested.
Essential Functions:
- Broad application of principles, theories, and concepts in applicable discipline, plus working knowledge of other related fields.
- Uses professional consulting/problem solving concepts in accordance with company objectives to solve complex problems in creative and effective ways.
- This job is a fully-qualified, career-oriented, journey-level position.
- Demonstrates business knowledge and application knowledge of how applications are designed and used.
- Directs the analysis of enterprise-wide or very complex client needs in project areas such as new/existing business operating models, innovative approaches to solutions support, market research of emerging or available product functionality and operational readiness assessment.
- Directs the development of comprehensive and strategic business cases with cost/benefit dimensions of proposed projects that are used at management and executive levels for funding and scope decisions.
- Accountable for tracking and/or monitor and report for senior management the results of actualization of benefits.
- Directs/conducts the analysis of current business processes and business requirements.
- Prepares appropriate documentation to communicate and validate the information.
- Develop artifacts to strategize, plan, and execute for product enhancements (enhancement or project).
- Manages common resource demands.
- Provides advice and input into the Product Strategy and Roadmap for Sales & AM applications.
- Responsibilities impact the achievement of integrated functional and company objectives.
- Influences the development of the functional and company objectives.
- Chooses, recommends, creates and/or adopts techniques, standards and methodologies to apply.
- Makes recommendations for improvements to KP standards/methodologies.
- Establishes relationships with supervisors, peers and project member to obtain necessary resources and gain support in enhancement/project delivery.
- Intentionally builds relationships across the organization to gain buy-in and move initiatives forward.
- Knows how and where to position an initiative or change effort in order to enhance its likelihood for success and calls upon others to use their relationships to drive initiatives forward.
- Makes timely decisions based on knowledge and understanding of key business opportunities.
- Ensures that all actions and decisions made (by self and staff and/or team) support established strategies and improved performance.
- Makes decisions which reflect insight into key market and health care trends/issues, customer information and relevant internal data.
- Involves a high degree of interpretation and analysis of obscure and inconclusive data.
- Recommend innovation and change to better performance of BTSS organization.
- Assume other duties as directed.
Qualifications:
Basic Qualifications:
- Total of ten (10) years, to include three (3) or more years in a consulting role.
- Five (5) years experience in healthcare environment or five (5) plus years of experience working in a department relevant to the current posting.
- Bachelor's degree in health care administration or related discipline.
- Working knowledge ofSalesforce.com technology.
- Influences multiple cross-functional and/or multiple cross divisional task forces to identify and document functional requirements, workflow, information sources and system/process specifications.
- May establish cross-functional task forces.
- Thorough knowledge of platforms of the assigned functional areas and multiple cross functionally based on assignment.
- Promulgates test plans.
- Provides subject mater expertise to cross-divisional, common business areas.
- Make recommendations regarding business strategy and policy development.
- Makes fact-based decisions, sets priorities or chooses goals on the basis of calculated inputs and outputs (i.e., potential profit, return-on investment, EVA, or cost-benefit analysis).
- Measures and tracks key business results and processes against external best practices and assess improvement in these terms.
- Stands by decisions that benefit members/customers even if they are unpopular or impact short term performance.
- Defines and articulates strategies and changes based on their impact on customer/member satisfaction.
- Demonstrates primary commitment to member/customer needs (before other requirements), intervening and taking dramatic action as needed.
- Eliminates duplication and aligns systems across a market or service area to balance resources and ensure the delivery of quality member/customer service and care.
- Maintains a view of multiple complex internal and external variables and interrelationships that impact Kaiser Permanente.
- Uses organizational strategy as a framework for developing strategy for a particular market, service area or function.
- Consistently makes decisions recommendations and takes actions which fully support targeted strategic changes, thinking three (3) or more years out.
- Possess healthcare industry and sales & marketing business process knowledge.
- Possess strong consulting skill to guide customer through problem creative problem solving to include objective finding, fact finding, problem finding, idea finding, solution finding, and acceptance finding.
- Comment: Consultants make recommendations, operational managers make decisions.
- Preferred certification or advanced qualification by third party association that matches the function or field applicable to the business discipline (such as AHIP or HIAA).
- Preference for certification by professional society or industry group such as AHIP or HIAA.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.