At Coventry; we've been building a world-class Customer Service Organizationthat delivers an easy and simple experience for our customers. We need the right people on the front line to make a difference with our members; health careproviders and even each other as we work together as a team. If you are looking for a career in the health care industry; but prefer an office environment; this could be the right opportunity for you. We are currently recruiting an Accounts Receivable Associate in our Bismarck; North Dakota Service Center. The ideal candidate will be responsible for monitoring accounts receivable records including claims and overdue invoices; and implementing collection procedures. We offer a competitive salary; excellent benefits (401K with company matching; paid training; comprehensive benefits including medical; dental; tuition reimbursement); vacation and sick time; and a business casual environment. This is a fast-paced; hands-on; team-oriented environment where creativity; initiative; and innovation are highly rewarded.
ESSENTIAL RESPONSIBILITIES:
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Developing and enhancing customer relationships by responding to customer inquiries and resolving customer concerns to meet or exceed customer service requirements.
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Researches customer information by effectively using internal technical tools in response to inquiries including; but not limited to; authorizations; payments; denials; and coordination of benefits.
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Works with internal partners such as Coventry health plans and group administration to resolve questions and billing system issues.
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Serves as consultant to health plans with regard to accounts receivable reporting.
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Analyzes; validates and processes bank related items for the accounts receivable process and resolves outstanding issues to achieve customer satisfaction.
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Reports daily; weekly and monthly accounts receivable items.
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Reconciles bank items in a timely and accurate manner.
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Interfaces with customers by telephone and/or correspondence to respond to and resolve customer concerns.
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Maintains complete and accurate documentation of all customer interactions and maintains production levels and quality goals.
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Performs other duties as required.
Qualifications:
JOB SPECIFICATIONS:
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High school degree or equivalent.
- Ability to maintain production levels and quality goals.
- Customer service and/or team experience preferred.
- Ability to establish and maintain effective working relationships.
- Excellent organizational, interpersonal, communication, and problem solving skills.
- Required to pass a battery of job-related tests administered prior to employment.
- Good working knowledge of MS Office
Preferred Qualifications:
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Prior accounting and/or reconciliation related experience preferred.
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Related customer service experience preferred.
Other:
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Highly self-motivated and able to work well under pressure in a fast-paced environment.
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Excellent organizational aptitude and high attention to details.
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Strong listening and interpersonal skills; skilled at developing andmaintaining effective working relationships.
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Demonstrates responsiveness and a sense of urgency when dealing withcustomers.
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Effective verbal and written communication skills.
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Strong analytical and problem-solving skills.
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Strong organizational skills with ability to multi-task well.
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Must be able to absorb and apply new and changing information.
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Possess ability to maintain production levels and quality goals.
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Able to maintain regular and consistent attendance in accordance with company and departmental policies and procedures.
Coventry Health Care is an Affirmative Action/Equal Opportunity Employer, and we are committed to building a talented and diverse team.
Job: Administrative Support Workers
Primary Location: Bismarck, ND, US
Organization: 10750 - Service Center - Central Admin
Schedule: Full-time
Job Posting: 2013-01-15 00:00:00.0
Job ID: 1310038