HireDiversity

Raritan, NJ, US

Manager, Global End User Services-7642121019

Description

Johnson & Johnson is recruiting for a Manager, Global End User Services. This position is located in Raritan, NJ.

This position is responsible for specific End User Service(s) under the End User Services Owner model. This includes horizontal ownership of performance and deliver of End User Services Strategy, Design, Transition and Operations. Ensures End User Service(s) are meeting business needs, financial targets, and operational performance including service levels. This position has Global responsibility for specific End User Service(s), while working with regional Infrastructure Services VPs to support in region needs.

Each Service under End User Services will be assigned to a specific Global Service Manager, each Service Manager will be responsible for the following ITIL areas for their respective Service(s); Service Strategy, Business Management, Demand Management, Financial Management, Portfolio Management, and Performance Management.

Qualifications


A minimum of a Bachelor's degree or equivalent experience is required. A minimum of 8 years of broad IT infrastructure experience is required, preferably in a large global organization. Prior experience in IT End User Services / Client Services global support is required. Experience in developing End User Services Strategy and Roadmap with keen financial management is required. Broad business case development and End User lifecycle service management experience is required. Exposure to multi-vendor & multi-cultural global IT operations delivery is required. ITIL V3 Foundation training and/or certification is required. Security certifications or equivalent experience in PC/End User Security is required.

The following are also required; Good teamwork and communication/information sharing. Good influencing skills. Good interpersonal and employee relations skills in managing commodity technical resources.

BE VITAL in your career, Be seen for the talent you bring to your work. Explore opportunities within the Johnson & Johnson Family of Companies.

Primary Location:North America-United States-New Jersey-Raritan
Organization: Johnson & Johnson Services Inc. (6090)