Job description
The Service Coordination Team Member will act as a Member of Tier 2/3 Service Coordination Team (SCT) responsible for supporting incidents and service requests submitted by project members or end users utilizing the Remedy ticketing system and other tools, processes, and procedures as required.
It is also expected that new hires live within a reasonable commuting distance (generally 50 mi or less) of the following cities: Washington, DC. Exceptions may be considered.
Required
- High School Diploma/GED
- At least 1 year experience in MS Office Suite of tools.
- At least 1 year experience in developing new troubleshooting procedures and documentation.
- U.S. citizenship required
- English: Basic knowledge
Preferred
- Bachelor's Degree
- Security clearance of MBI
- English : Intermediate
Additional information
To be an official applicant to IBM, you must submit a resume and online application. Resumes submitted remain active for six months.
To ALL recruitment agencies: IBM only accepts resumes from agencies on our Approved Agency List. Please do not forward resumes to our applicant tracking system, IBM employees, or send to any IBM company location. IBM is not responsible for any fees related to unsolicited resumes.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.