The Senior Performance Improvement Consultant Level III role provides performance improvement and consulting leadership to medium to large projects and initiatives, thereby supporting KPNW in achieving its performance targets.Manages the performance improvement consulting and analytical support for these projects and is accountable for the quality of the advice and analysis.
Essential Functions:
- Demonstrate Execution Excellence - Systematic Thinking and Approach: Think through how one project or recommendation may impact or interfere with others.
- Demonstrate Execution Excellence - Design and Development of Deliverables: Establish deliverable structure and content outline.
- Demonstrate Execution Excellence - Implementation and Change Management: Identify barriers to change.
- Demonstrate Execution Excellence - Project Control: Prepare budget and achieve desired outcome with allocated resources.
- Apply Analytical/Critical Thinking - Strategic Thinking and Solutioning: Identify operational and strategic implications in structuring work and results.
- Apply Analytical/Critical Thinking - Analytics: Direct and execute creative analytic approaches.
- Apply Analytical/Critical Thinking - Diagnostic Analysis and Application of Tools: Translate client expectations into practical; implement able project objectives, which aim to provide integrated total solutions.
- Drive for Business Value - Planning and Scoping: Develop overall engagement work plan, and ensure that assigned tasks and responsibilities are accomplished in a timely manner.
- Plan, organize and control multiple responsibilities and resources to achieve project objectives.
- Recognize and anticipate scope issues and communicate to client and team changes to the work plan.
- Manages projects with limited oversight, using standard performance improvement and project management methodologies.
- Leads project teams through complex projects. Identifies issues and works to facilitate resolution. Prioritize work.
- Drive for Business Value - Issue Management and Quality Assurance (QA): Anticipate project issues, assess alternatives, and take appropriate measures to resolve in a professional, tactful manner.
- Manage Stakeholder Relationships - Communication: Communicate complex information to team members and client, accurately and effectively.
- Manage Stakeholder Relationships - Client Relations: Contribute value-adding information and insights.
- Maximize Team Performance - Teamwork and Staff Relations: Successfully build, direct and maintain motivated, empowered and diverse teams.
- Maximize Team Performance - Results Management: Enable team members to develop realistic goals and define methods to support their achievement.
- Maximize Team Performance - Coaching/Guiding Development: Establish a mentoring environment.
- Maximize Team Performance - Team Knowledge Sharing: Exhibit and enable behaviors which create a learning/sharing culture.
- Maximize Team Performance - Educate and Train: Analyze the training needs of the organization and identify relevant training material / courses to address these needs.
- Pursue Personal Mastery - Builds and Applies Skills and Capabilities: Stay current on relevant topics / trends, technologies and capabilities.
- Pursue Personal Mastery - Knowledge Sharing: Critically reviews key information and asks questions to understand a new client/assignment.
- This job description is not all encompassing.
Qualifications:
Basic Qualifications:
- Five (5) plus years project management, business consulting, or process improvement experience.
- Master's degree or equivalent experience in health care, business administration, or related field required.
- Six Sigma, Lean Master Green belt certification.
- Six Sigma, Lean Master Black belt within six months of hire.
- Manage complex projects or multiple projects of moderate complexity.
- Ability to supervise up to 25 team members on projects.
- Manage project budget, and / or manage moderately large projects.
- Use some judgment to review recommendations to organizational problems and determine course of action.
- Use advanced verbal and written communications methods to convey concepts to team members and clients.
Preferred Qualifications:
- Three (3) years experience in one (1) of the following disciplines: Lean Six Sigma project execution, management consulting, planning, management/industrial engineering preferred.
- One (1) to two (2) years experience leading or managing people on projects preferred.
- Experience in management and business consulting preferred.
- Experience in an integrated health care system preferred.
- Project management certification, preferred (not required).
- Proven leadership skills in performance improvement projects including the following attributes: efficient, collaborative, candid, open and results-oriented preferred.
- Demonstrated process excellence skills (Six Sigma, Lean thinking, etc) preferred.
- Strong proficiency in the use of current software, including spreadsheets, process mapping tools, project workplan tools, charts and graphs, and basic Microsoft applications preferred.
- Intermediate to advanced knowledge of analytic techniques pertinent to planning, finance, management engineering and medical economics preferred. This includes forecasting, sensitivity analysis, financial analysis such as NPV, decision analysis, cost-benefit/effectiveness and other economic analysis, and multi-variate statistical analysis.
- Basic understanding of advanced analytic techniques such as dynamic modeling/simulation advanced operations research techniques preferred.
- Strong interpersonal and communication skills (1:1, peer, multi-disciplinary group, presentations, written) preferred.
- Ability to design and deliver formal training programs to staff and customers on advanced consulting and analytical tools and techniques preferred.
- Demonstrated ability to: Manage against multiple competing priorities of operational management customers and business process preferred.
- Establish clear performance contracts and project budgets preferred.
- Manage multiple large/strategic projects to achieve expected outcomes, on time, within budget preferred.
- Facilitate teams or groups of key stakeholders from all levels and segments of the organization, build teams, and resolve conflict preferred.
- Solve complex problems preferred.
- Influence strategic change in an organization preferred.
- Be assertive, objective and be able to confront clients with difficult issues preferred.
- Develop and execute fact-based, data-driven methodologies to help clients address strategic issues preferred.
- Perform simple to difficult analyses to help clients address strategic issues and achieve performance targets preferred.
- Conduct, interpret and present quantitative/qualitative analysis preferred.
- Determine the key business issues and develop appropriate action plans from multi-disciplinary perspectives preferred.
Salary Range:
$73,540 - $100,660
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.