Kaiser's Business & Supplier Management Services Management (BSMS), led by a Vice President, is responsible for governing all infrastructure supplier relationships and agreements. Within the BSMS organization, an Executive Director (ED) in the Supplier Management Office (SMO) is responsible for managing all infrastructure supplier service agreements and establishing a Vendor Management Office (VMO) to develop and roll-out best practices for IT vendor management at KP and manage certain KPIT suppliers.
This new Vendor Manager position will be within the VMO and have primary responsibility for the Oracle relationship and contractual agreements. This position will also manage other vendors as required. This position will report into the Director, Vendor Management Office.
RESPONSIBILITIES & ACCOUNTABILITIES
This positions responsibilities and accountabilities include, but are not limited to:
Vendor Management Responsibilities:
Responsible for providing vendor management services in support of KP IT.Serves as the SME for Oracle agreements. Establishes and leads:
1. Weekly Issues and Actions calls
2. Monthly Operational meetings
3. Quarterly Business Review meetings
- Works with KP IT stakeholders and business owners to manage the relationship with and performance of Oracle.
- Monitor the financial viability and management stability of Oracle. Review quarterly risk management assessments, technology road maps, management turnover, and deal flow
- Proactively manages existing technology agreements including license tracking, renewals, support and education.
- Proactively facilitates key licensing program knowledge transfer within KP to increase the overall licensing knowledge.
- Serves as a subject matter expert for Oracle overall, including participation in all negotiations, amendments and changes.
- Manage the delivery of any contractually obligated reports/deliverables.
- Provides project support for vendor related activities where required (i.e. audit findings, asset management, license management).
- Identifies and implements process changes as needed.
- Researches and executes cost savings opportunities.
- Reports out on regular intervals on the activities, challenges, operations, and spend of vendors.
- Collaborate with assigned business areas, internal VMO staff, and SMO staff to ensure visibility to and understanding of key reporting areas. Developing strong relationships with key department heads (including BIO's and Regions) to ensure supplier reporting is understood
- Monitor and analyze trends in company spending and inventory control in order to make recommendations for the future, and to identify areas for possible savings.
- Provide senior management with regular reporting regarding the health of the vendor portfolio.
- Monitor vendor performance, intervening when performance falls below an acceptable threshold.
Works with the large VMO program by performing the following:
- Reviews Oracle risk and performance reporting and identify areas for improvement.
- Create a set of risk and performance metrics and reports, including key performance indicators, early warning indicators, and appropriate responses. Ensure indicators and reports map to Oracle's performance goals within their agreement.
- Manages reporting cycle inputs and outputs (monthly, quarterly, annual) and validates results for publication.
- Coordinates on-going annual risk reviews and controls assurance activity. Advises and supports VMO on risks and controls gaps.
- Ensures remediation activities are completed and documented.
- Implements the outcomes of benchmarking and any other improvements stemming from continuous improvements (e.g., SLAs) and audits to ensure the contract continues to deliver value to KPIT.
- Maintains all reporting requirements specified in key Oracle contracts. Act as a knowledge steward / reporting expert for Oracle reporting.
- Manages reporting disputes and supports escalation of reporting related issues to the Director of VMO for resolution.
- Governs meetings when necessary both internally and jointly with suppliers.
- Develops training materials as needed and provide training as necessary.
KEY INTERNAL RELATIONSHIPS
- Business and Supplier Management Services Colleagues
- Data Center Services
- System Integration
- Business Partners (primarily other IT organizations within and outside of IMG)
- KP Finance
- KP Procurement and Supply
- Enterprise Architecture
- KP Legal
Qualifications:
Basic Qualifications:
The candidate should have a deep understanding of Oracle hardware and software contracts, Oracle licensing metrics and compliance reporting on those metrics. The candidate will bring to the position the following education and experience:
- B.S. degree in technology, finance, accounting, or equivalent experience and or business degree with substantial performance measurement experience.
- 7+ years of supplier contract management and negotiation experience, particularly with respect to Oracle hardware and software contracts. The candidate should have a strong combination of technical and business skills, including but not limited to the following
- Expert knowledge of Oracle server hardware and software products , particularly in a large IT environments
- Expert knowledge of licensing metrics for Oracle server hardware and software products and how these metrics are collected and reported for compliance
- Expert knowledge of Oracle hardware and software agreements and extensive experience in managing those agreements
- Strong operational understanding of IT platforms and key IT suppliers, especially Oracle
- Experience in negotiating Oracle hardware and software agreements as part of a team
- Strong understanding and awareness of IT supplier industry and healthcare peer group benchmarking
Critical Competencies or Capabilities:
The candidate should have the following competencies or capabilities:
- Strong communication, analytical and writing skills
- Strong organizational skills leading to the conclusion of negotiations
- Working knowledge of third party contractual terms and conditions
- Ability to successfully multitask and complete difficult assignments within deadlines which may have short lead times
- Proven ability to manage internal and external relationships and build consensus among diverse groups with competing objectives
- Strong communicator, internal advisor, with team management and coordination skills and the ability to lead teams to metric-based judgments and decisions
- Ability to develop professional relationships with suppliers and Kaiser internal business units
- Ability to interpret complex information, provide informed analysis, develop recommendations and educate stakeholders on implications to support decision making
- Ability to summarize complex information for executive-level presentations
- Demonstrated experience in shaping and negotiating Oracle hardware and software agreements
- Demonstrated experience in managing Oracle hardware and software agreements
- Demonstrated experience in reporting on license metrics within Oracle hardware and software agreements
- Analytical, decision analysis and communication skills to frame, appraise and recommend decision options to the senior leadership and analytical, situational and personal skills to negotiate most favorable outcomes with the suppliers while strengthening the Kaiser-supplier relationship.
- Understanding of supplier, sourcing and service management objectives, principles and practices with a focus on metric-based supplier governance and decision frameworks predicated on statistically representative data.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.