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Kaiser Permanente

SSD Tech Support Rep - Pasadena - (Software Tester/User Guide Development)


Job Information

Posted:

Saturday, January 19, 2013

Modified:

Monday, February 11, 2013

Division:

Southern California

Salary: 

0

Location: 

Pasadena California USA

Job ID:

164411 (Kaiser Permanente Job ID)

HireDiversity Job ID:

3563424

Job Text


Collects data, provides analyses, & maintains plans & support materials for the purpose of deploying the system across many clinical departments carries out detailed tasks as assigned. May work independently or as a part of a project team. Contributes to problem solving, process design & analytical support. Consults frequently w/ appropriate managers on progress.
Essential Functions:
- Supports managers, clients, & team members on system deployments projects related to a vast number of imaging modalities, across multiply clinical departments
- Develops & maintains project support materials such as: work plans, meeting agendas, minutes, issue logs, & other support documentation
- Coordinates & supports meetings w/ regional/local clients, other functional business units, & vendors as needed
- Collects data & runs reports from multiple systems for clients at various levels in the organization
- Trains & supports system end users through the pre-deployment, go-live, & maintenance phases of the system life cycle
- Collect data from physician leadership such as chiefs & physicians in-charge to determine business rules that need to be applied to the MDS system configuration build
- Independently interpret collected data to determine application of business rules within the system
- Determine system configuration for individual departments, & apply the business rules for medical center, department or individual use
- Revise workflows according to best use of the system & department needs
- Autonomously deliver training curriculum to varied audiences such as physicians, chiefs, DAs, & schedulers
- Manage work sessions to facilitate timely completion of curriculum content
- Adjust curriculum as needed based on department workflow knowledge & needs of attendees
- Various positions are under review w/ a joint Management/Union review committee for appropriate Union/Non-Union status & this position may be considered a union position or may be converted to a union position at some time in the future
- Should this position be determined to be union, it will be returned to the bargaining unit in accordance w/ the Collective Bargaining Agreement
Qualifications:

Basic Qualifications:
- Bachelor's degree or four (4) years of equivalent experience in Business Administration, Economics, Operations Research, Public Health Administration, or other related field
- Demonstrates solid analytical skills, self initiative & innovation
- Demonstrated ability to conduct & interpret quantitative/qualitative analysis
- Must demonstrate effective communication, consulting, interpersonal, & presentation
- Proficient with PC applications including spreadsheet, word processing, & graphics packages
- Must be able to work in a Labor/Management Partnership environment
- Previous related analytical and/or consulting experience preferred


PreferredQualifications:
- Analysis, Testing for End Users and Quality Assurance experience preferred

Notes
- This is a Full-time, temporary position for the duration of two (2) years




External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.

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