The Site Specialist is the primary KP HealthConnect expert at the Medical Centers & provides system expertise, consultation, coaching, mentoring, problem solving & issue resolution to system users. The Site Specialist facilitates & promotes the introduction, acceptance, integration, & effective use of KP HealthConnect & related new system functionality & workflows. The Site Specialist collects & analyzes data to enhance user efficiency & effectiveness w/ KP HealthConnect. The Site Specialist works independently to resolve system issues and, if necessary, escalates issues to other KP HealthConnect project teams & collaborates w/ them to resolve the issue. The Site Specialist is accountable to serve end users in various geographic locations within a Medical Center area.
Essential Functions:
- Achieves & maintains proficiency in multiple KP HealthConnect (HC) applications
- Accountable to resolve end user issues, including escalating issue to higher levels of support, when appropriate, & tracking to ensure issue is resolved
- Uses the Remedy system to document all system issues
- Partners w/ Physician Champs, Department Managers, & Regional Project Team members to plan & implement new KP HC products or workflows
- Makes presentations to various audiences, including developing & delivering PowerPoint presentations, system demos, in-services, etc
- Participates in training new system users, enhancing the skills of existing users & communicating application enhancements or new functionality via coaching, providing system demos, developing job aides, delivering 1:1 training and/or assisting in classroom training
- Prepares agendas & meeting materials, takes minutes & provides other organizational support, as needed
- Learns & understands the workflows of departments for which the individual provides primary support & how these workflows integrate w/ KP HC
- Understands workflows related to ancillary departments & impact of changes in HC to these departments
- Consults w/ departments on the impact of department workflow changes on KP HC & the impact of changes in KP HC on department workflows.
- Facilitates workflow meetings in order to ensure workflows are in alignment w/ application functionality & promotes smooth transition to new processes
- Develops & maintains positive working relationships w/ Department Managers, Chiefs of Service, physicians & staff
- Identifies key issues related to KP HC & participates in the design of assessments & evaluations of identified key issues
- Actively participates or may take the lead in analyzing data & developing recommendations & action plans which are reasonably complex & require an understanding of how the changes will affect multiple areas/departments
- Works w/ Department Managers, ITFS & members of the SCAL KP HC application teams in planning for new or moving modules, departments or units
- Provides system & process knowledge during scheduled & unscheduled KP HC downtimes to ensure downtime & recovery workflows are followed & the system is working as designed after the downtime
- Assists in the development & implementation of optimization plans which identify key issues w/ system usage, approaches to improve user's effectiveness w/ the application, performance metrics & tools to continuously improve end-user ability
- Should this position be determined to be union, it will be returned to the bargaining unit in accordance w/ the Collective Bargaining Agreement
Qualifications:
Basic Qualifications:
- Prior experience in clinical operations, management, project management or systems implementation and/or support with progressively more complex responsibilities and accountabilities
- Epic Inpatient experience preferred
- Previous experience in meeting facilitation, making presentations and providing consultation
- Project Management or management experience in health care preferred
- Previous computer application support, analytical and/or consulting experience preferred
- Bachelor's degree in Business Administration, Economics, Operations Research, Public Health Administration or other related field, or equivalent work experience
- Understanding of health care business and care delivery processes preferred
- Proficient with PC applications including spreadsheet, word processing, and PowerPoint/presentation software
- Excellent verbal and written communication and interpersonal skills (e.g. partnering, conflict management, etc.)
- Must demonstrate effective communication, interpersonal, customer service and presentation skills
- Strong skills required in critical thinking and analysis
- Ability to determine key business issues and develop appropriate action plans
- Must be able to work successfully in a Labor/Management Partnership environment
Notes:
- May travel within SCAL Region.
- Work Schedule will be Monday through Friday but variable with rotating on-call coverage.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.