Manages a large unit or multiple units providing ambulatory services. Ensures staff provides high quality, accessible, cost effective care, and patient focused services to members across the continuum, which comply with local, state, and federal requirements. Develops and maintains clinical practice standards, budgets, and staff development.
Essential Functions:
- Manages the operations of a large unit or multiple units.
- Ensures Assistants and staff provide the highest quality of care and are in compliance w/ the Nurse Practice Act, The Joint Commission, federal, state, and local requirements.
- Collaborates w/ physicians and other health care providers in establishing, implementing, and maintaining patient care and quality service standards to meet members and internal clients' expectations.
- Acts as patient advocate resolving patient care issues.
- Designs and evaluates processes to improve systems and patient care results across the continuum of care.
- Develops and monitors budgets and resource allocations.
- Monitors financial performance and identifies and implements strategies to reduce costs and improve quality of care/service.
- Determines the appropriate staff mix for department and develops processes to screen, interview, hire, train, and maintain the competency of all department staff.
- Provides on going staff development.
- Develops, implements, and monitors departmental policies and procedures which support the organizations goals and business objectives and ensures they are met.
- Collaborates w/ Physician Team Leader and Department Chief in developing the level of patient services and the day-to-day operations of the department.
- Manages and resolves human resource, labor relations, employee and department safety, and risk management issues.
Secondary Functions:
- The RN Assistant Service Manager holds authority, responsibility and accountability for the management of diversified functions in a defined clinical unit consisting of employees who will support and ensure a service environment which provides Health Plan Members and other clients with quality care. Will be managing a large clinical unit in an ambulatory services setting.
- Ensures staff provides high quality, accessible, cost effective care, and patient focused services to members across the continuum, and in accordance with local, state, and federal requirements.
- Implements and maintains clinical practice standards, budgets, staff motivation and development.
- Accountable for evaluation of unit performance.
- Will evaluate performance, reward, coach and discipline staff.
- Ensuring team involvement in setting/measuring unit service and quality of care standards as well as adherence to the same.
- Implements and maintains patient care and quality service standards to meet members' and internal clients' expectations.
- Assists in providing on-going staff development.
-Assists in managing and resolving Human Resource, labor relations, employee and department safety and risk management issues.
Qualifications:
Basic Qualifications:
- Significant, usually five (5) years of nursing experience in both outpatient care & management/leadership roles required.
- Significant, usually five (5) years of supervisory experience required.
- Significant experience in an outpatient care setting preferred.
- Bachelor's degree or equivalent experience in nursing or health related field required.
- Master's degree preferred.
- Graduate of an accredited school of nursing.
- Clinical specialization in area of practice preferred.
- Current California RN license required.
- BLS certification required.
- PALS, PEARS and/or ACLS certifications may be required for positions in specific departments.
- Knowledge of Nurse Practice Act, The Joint Commission, & other local, state, federal regulations.
- Demonstrated strong interpersonal communication skills.
Preferred Qualifications:
- BCLS level C certification.
- At least 3 years recent clinical experience in acute care or in a high volume medicine outpatient setting required.
- Demonstrated history of excellent service skills exhibited by courtesy, cooperative spirit, tact and strong interpersonal communication skills when interacting with employees, members, and visitors.
- Previous experience in JCAHO reviews.
- Union experience is preferable.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.