The Business Consultant Analyst provides analysis/evaluation of business and/or system process and functional requirements, Analysis of Underwriting Utilization Data, development of business cases, client support during system development and implementation, development and maintenance of service level agreements. Develops relationships with upstream and downstream business partners. Develops/maintains and changes business processes, and understands the business processes of assigned partners and how they relate to our functional areas. Develops and recommends changes to business processes.
Essential Functions:
- Knowledge of application of standard principles, theories, and techniques.
- Analysis of Underwriting Utilization Data.
- Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways.
- Demonstrates development of positive relationships with peers.
- Understand their functional area business processes.
- Is assigned to investigate, document, and analyze client requirements in project areas such as: new/existing business operating models with innovative approaches to applicable department solutions support, market research of emerging or available product functionality and operational readiness assessment.
- Assesses scope and impact of client business needs.
- Support Business Case Development.
- Participates in the analysis of client business processes and functional requirements and in the preparation of appropriate documentation to communicate and validate the information.
- Participates in workflows, process diagrams and gap analysis.
- May assist in the development of project plans.
- May use the associated project planning tools.
- Responsibilities impact the achievement of department objectives.
- Results usually contribute to the completion of projects and department objectives.
- Typical errors would cause moderate delays, inefficiencies and/or expenses.
- Accountable for developing and coordinating collateral documents.
- Puts forward ideas assertively and directly, providing data to support conclusions.
- Adapts ideas and ties them to the needs and goals of others in order to gain their support and commitment.
- Addresses volume of patient/customer needs by looking at all variables and making decisions based on urgency of specific cases, given time demands, and key priorities.
- Recognizes when the situation demands quick and immediate action and makes decisions quickly.
- Uses knowledge and expertise in order to make informed decisions.
- Typically involves interpreting and carrying out general guidelines.
- Participates in the analysis and definition of efficient, cost effective solutions that support client business processes and functional requirements.
- Participates in the evaluation of alternative operational efficiencies.
- Develops solutions to a variety of problems.
- Communicates and escalates issues.
- Provides on-going communication.
- Exchanges and interprets non-routine information and/or collaboration of work.
- Assists in designing training programs.
- Develops relationships with internal and external business Partners.
- Follows established directions.
- Works under general supervision.
- Exercises some discretion within defined boundaries.
- Will seek a supervisor or manager to provide guidance and/or solve problems for difficult issues.
- Has no formal supervisory responsibilities.
Qualifications:
Basic Qualifications:
- Bachelor's degree in business/health care administration or related discipline or equivalent experience.
- One (1) plus years of relevant experience.
- Business analysis or project analysis experience.
- Identifies and documents functional and/or divisional, requirements, workflow, information sources and distribution paths, and system/process specifications.
- Assists in developing test plans.
- Measures outcomes against an internal standard of excellence.
- Thinks of ways to improve results, communicates these to supervisor, peers and team members.
- Drives excellence through continued learning and strengthening of expertise.
- Listens actively and demonstrates sensitivity to patients/customers, encouraging them to discuss concerns, interests, needs, and difficult issues.
- Displays or expresses a genuine desire to help or serve others and meet their needs.
- Consistently monitors own work and seek further experiences to ensure continual quality patient/customer service and delivery.
- Sees connection within the group/unit of others' roles with own; understands how own actions impact these relationships and the patient/customer.
- Seeks to understand group/unit level strategy and how own role fits into the bigger picture.
- Consistently asks clarifying questions in order to understand the importance of assignments/projects in relation to operational unit goals.
- Uses a systematic approach to analyze issues.
- Identifies root causes of problems.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.