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Capital Federal, AR

HR Business Services Center Sr. Analyst-8783130116

Description

HR Business Services Center Sr. Analyst - 8783130116

"Johnson & Johnson companies are equal opportunity employers"

Searching the best talent for: HR Business Services Center Sr. Analyst

Perform tasks related to analysis, execution, and support of HR transactional service delivery within the shared services center. Maintain the utmost confidentiality in dealing with employee records and business information. This role works independently and may assist the supervisor or manager with special tasks such as the development and delivery of HR processes training or reviewing the work of Coordinators. Ensures that deliverables meet or exceed individual objectives, adhere to HR Business Service Center goals, and align with service center strategies. Supports the broader HR service delivery model with a focus on customer service and assures alignment with external specialist groups, local HR Operations, Business-Based HR, and other stakeholders.

Main responsibilities concern:

Employee Data Management
- Manage and monitor a large volume of daily, weekly, and monthly interfaces to assure they have run successfully and according to requirements. Review, research, and correct errors if possible, and work with internal IT or external third party providers if necessary.
- Handle more complex and/or confidential inquiries/requests and assume ownership of transfered/escalated issues from Coordinators, following established processes.
- Ensure all company, federal, state, local, and other applicable compliance requirements are met. Assure information is complete, accurate, and approved by appropriate management.
- Process work schedule changes, promotions/demotions, suspensions, separations, personal data changes, and other informational updates to employee records. Assure appropriate approvals and accuracy/completeness of data.
- Provide guidance to Coordinators, review work, or approve transactions.
- Work with the internal Enterprise Operations team and vendors to identify and correct problems and implement fixes.
- Review and update of HR services documentation. Partner with the Service Center documentation team to organize and facilitate maintenance of documentation (e.g., Standard Operating Procedures, Work Instructions) to ensure complete, accurate, and up-to-date depiction of processes.
- Act as subject matter expert to review, design, and document processes for EDM Administration. In cooperation with the Manager, organize and facilitate ongoing development, evalution/testing, and maintenance of documentation (e.g. Standard Operating Procedures, Work Instructions) to ensure complete, accurate, and up-to-date depiction of processes.
- Support major project such as acquisitions, divestitures, or restructuring related to Total Rewards, EDM and Recruitment Administration processes.

Business Improvement & Alignment
- Review, follow, and provide input to HR business service center team objectives.
- Provide ideas, solutions, and tools to increase the effectiveness and efficiency of HR service processing.
- Assist in the review of metrics to drive performance, identify trends, and propose process improvements. Escalate issues and recommended resolutions to management as appropriate.
- Identify and implement process enhancement opportunities
- Assist the manager with capturing and responding to escalated issues, policies, and procedures from government agencies, payroll functions, and the operating companies.

Teamwork and Individual Development
- Communicate regularly with manager, team members, cross tower business partners and appropriate stakeholders regarding task or project status and opportunities to improve service levels or processes. Escalate issues as appropriate to ensure quality service levels.
- Participate in and support departmental initiatives.
- Seek feedback, continuously learn, and take advantage of opportunities to improve knowledge, skill, and experience. Monitor results to improve effectiveness and efficiency.
- Assist others where possible for the good of the team and department. Assure that behavior complies with the J&J credo and supports a positive work environment.
- Mentor and guide HR Coordinators

Qualifications


Qualifications

- SAP HR system knowledge is desirable.
- Previous experience in HR processing (benefits strongly preferred; employee data management, compensation, or recruiting administration also considered), preferably for a large multi-state company as an analyst or coordinator. Experience in a shared service center environment preferred.
- Demonstrate a basic understanding of HR processes, procedures, controls, regulations, and compliance requirements.
- Proficient verbal and written communication skills in order to communicate with customers, peers, and vendors.
- Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters.
- Able to process complex information and identify solutions that meet both internal and business partner requirements.
- Demonstrate a pragmatic approach
- Knowledge of standard business practices and professionalism in a customer service environment are essential.
- Ability to excel in a team based environment, demonstrating customer service and teamwork. Experience working through conflict to reach a successful resolution.
- Demonstrate ability to disseminate knowledge and techniques.
- Experience with Microsoft tools and applications required
- Demonstrates cross tower, cross-functional knowledge of HR/Payroll processes and their impact on stakeholders
- Exposure to contact center applications (especially case management) preferred

Global Leadership Profile Competencies
- Integrity and Credo-based Actions ~ lives Credo values; builds trust; tells the truth; initiates transparency into problems; demonstrates genuine caring for people
- Big Picture Orientation with Attention to Detail ~ able to operate in two "worlds" simultaneously e.g., growth and cost control, enterprise and operating company success; sees the why as well as the what; can zoom in or out as needed
- Collaboration and Teaming ~ puts interests of enterprise above own; works well across functions and groups; builds teams effectively; inspires follower ship; instills a global mindset
- Sense of Urgency ~ proactively senses and responds to problems and opportunities; works to reduce "cycle" time; takes action when needed

Submit your resume by: 30th January 2013

Primary Location:
Belgrano, Buenos Aires

Primary Location:Latin America-Argentina-Buenos Aires-Capital Federal
Organization: Janssen Cilag Farmaceutica Srl (fka Pharma Farmace (7425)
Job Function: HR Operations