Provides (8-24 hours, 7 days/week) first-line operational supervision of the delivery, implementation, & evaluation/improvement of direct patient care emergency medicine & nursing services & personnel in assigned functional unit/area(s) within a 24/7 Emergency Services Department. Ensures that health care team/staff provide high quality, cost-effective care, & patient- focused services that comply w/ all organizational, departmental, & local, state & federal regulatory requirements. Within assigned unit/area(s) implements, monitors, maintains, & evaluates clinical nursing practice, quality, cost, service, & utilization management standards.
Essential Functions:
- Supervises the day-to-day operations & delivery of emergency nursing & patient care services including clinical practice standards, staffing, scheduling, safety/risk management, payroll, human resources, labor relations, budgets, and quality management/improvement
- Ensures that the highest quality of care is provided that complies w/ the Nursing Practice Act, JCAHO, federal, state, & local regulatory requirements, established departmental policies/procedures & standards, as well as w/ utilization & clinical/performance standards & measures
- Evaluates/monitors & improves quality of service & utilization standards & responsible for coordinating/providing patient care that meets member, physician/provider, & internal clients' needs across the continuum of care
- Investigates, recommends, & implements/evaluates processes/practices to improve systems & patient care
- Monitors, improves, & evaluates the performance of assigned staff; develops staff; counsels staff regarding performance issues; resolves human resources & labor relations issues; responsible on the first level for hiring, termination, discipline, promotion, & demotion
- Collaborates w/ other managers & departments in developing appropriate levels of services; measuring & improving internal & external customer satisfaction; meeting access demands & service needs; improving the cost structure
- Investigates & resolves patient/family/member concerns regarding patient care & service quality
- Monitors & expedites patient care as indicated by patient condition; assigns patients to staff as indicated by acuity
Qualifications:
Basic Qualifications:
- Previous recent clinical experience, usually three (3) - four (4)years in emergency or critical care nursing services which may include the required supervisory or lead experience specified above
- BSN or BA/BS in healthcare or closely related field OR two (2) - three (3) (usually)years ofsupervisory experience in critical care or emergency services nursing OR three (3) - four (4) years (usually) of lead experience in critical care or emergency nursing services
- Graduate of an accredited school of nursing
- Current/valid California RN license required
- BCLS and ACLS required
- Emergency Nursing Certificate preferred
- Ability to demonstrate knowledge of the Nurse Practice Act, JCAHO, EMTALA and other local, state and federal regulations
Notes:
- Schedule Varies
- May be required to work one weekend per month.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.