Position Description: The Salesforce.com support person will be responsible for providing Level 1 and Level 2 support for the SalesAdmin hot line and email address. They will interact directly with Salesforce.com users (FMS Sales Force) and provide support for any aspect of the application including mobile and Notes integration support. They will also have to do a large amount of configuration work and some Apex development.
Requirements:
- At least 2 years experience with Salesforce.com platform.
- 3+ years experience providing support for end-users.
- 3+ years experience with mobile devices (Blackberry and iPhone).
- 3+ years experience with Lotus Notes 6.5 or higher.
Additional Requirements:
- Advanced PC skills and troubleshooting.
- Knowledge of Remedy system is mandatory.
- Excellent oral and written communication skills (will be communicating with end-users for majority of work time).
- Experience with existing Ryder systems is preferred.
- Able to work in team environment and interact with other technical resources to solve issues as a group.
- Certification in Salesforce.com is a huge plus.
- Bachelor’s Degree in Computer Science, Engineering or related discipline or equivalent experience.
Responsibilities:
- Provide Level 1 and Level 2 support for Salesforce.com application.
- Answer Salesforce.com hotline for technical issues and support.
- Monitor and respond to emails in the Sales admin Lotus Notes Inbox.
- Provide support for any Salesforce.com related security issues.
- Provide support for mobile applications related to salesforce.com on Blackberrys, iPhones and Andriod devices.
- Provide support for Lotus Notes integration issues.
- Create and maintain all necessary Remedy tickets.
- Maintain clear and accurate Clarity information related to tickets.