Responsible for complete operation of Optix Vision Center site(s) as assigned. May also be responsible for administrative oversight of the assigned Optometry department. Work with various levels of optical staff, management, and other persons/departments/functions as necessary to ensure quality member care, service, and achieve optimal sales. Act as role models of professionalism, ethical behavior, and effective decision making at all times.
Essential Functions:
- Customer Service: Greet Members when they enter the department
- Ensure member concerns are solved effectively and promptly
- Train staff to provide quality customer service
- Supervision: Delegate tasks and follow-up to ensure task completion
- Observe and provide feedback on staff performance
- Motivate staff to perform at a high level
- Promote and encourage staff development
- Managing the Business: Maintain profitability through research, report analysis, identifying trends, defining problems and developing appropriate responses
- Reports: Complete reports accurately and on time
- Use reports to make effective decisions that ensure high care and service levels and drive optical sales
- Planning: Work with relevant parties to anticipate problems and plan for upcoming events
- Set objectives and ensure they are met
- Use established procedures to hire staff
- Working Relationships: Train and develop staff through formal training programs, providing both informal (e.g., on-floor coaching) and formal (e.g., written evaluation) job performance based feedback, delegating, and follow-up (i.e., operational control)
- Professional Development: Keep current on product knowledge, through internal and external programs/conferences/self-study
- Shop and study competition and complementary businesses to identify trends and develop new ideas
- Other related duties as assigned by the supervisor
Qualifications:
Basic Qualifications:
- AA Degree ORequivalent experience (typically three (3) years) required.
- Two (2) years of relevant work experience with proven success and track record in increasing sales, driving profits and meeting performance objectives.
- Supervisory experience preferred.
- Most all of the time is spent standing / walking; some time spent sitting in the same position, with moderate computer work.
- Must be able to lift or handle material or equipment of moderate weight (5-20 lbs).
Notes:
- Schedule is generally Monday through Friday but may be asked to work on Saturdays on occasions based on needs or special events representing Vision Essentials by Kaiser Permanente.
- Position is based in Carson North MOB and will also travel to and supervise the staff in Long Beach and Gardena.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.