The Program Manager is responsible for designing and leading programs associated with strategic business issues and opportunities; managing specific aspects of one or more programs, or multiple aspects of a single program within the organization.
Essential Functions:
- Lead large and/or complex work streams with significant program impact
- Effectively deploy and organize resources, developing timetables and targets and checking progress against them
- Create a clear, logical and realistic plan of activities which streamlines the program process
- Manage programs utilizing best-practice program management approaches to deliver against approved estimates for quality on-time and on-budget programs and programs
- Develop and clearly communicate the contributing factors of business value for programs and KP
- Lead large and/or complex work streams with significant program impact
- Manage large scale program teams
- Constantly seek ways of improving existing quality assurance tools and processes
- Develop and analyze program interdependencies in order to effectively structure and manage complex programs and understand potential impacts
- Anticipate and identify complex engagement issues, monitor the program and realistically measure the risk factors
- Design strategically aligned approach by identifying operational and strategic implications throughout program work
- Translate business client expectations into practical, implementable program objectives, which aim to provide integrated total solutions
- Analyze how one program or recommendation may impact or interfere with others
- Identify barriers to change and accept and manage ambiguity/complexity in programs/program, and effectively guide teams in dealing with change barriers and program constraints
- Implement continuous quality control of process and deliverables
- Meet with key players to test ideas, identify issues and gain commitment on recommendations
- Continually monitor quality of service across functions and systems
- Conduct effective reviews while empowering team members to develop 'stretch' goals and improve performance
- Analyze the training needs of the organization and identify relevant training material/courses to address these needs
- Build effective networks of internal and external subject matter expert contacts; Contribute to the development of tools and capabilities
Qualifications:
Basic Qualifications:
- 7 years of program management experience
- Master's degree or equivalent experience in health care, business administration, or related field required
- Internal candidates must have Kaiser Permanente's Advanced Qualification Designation for Level III
- Specialized certification preferred (e.g., Change Management, Process Improvement)
- Requires advanced knowledge of own area of functional responsibility and working knowledge of multiple related functions
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.