To provide management & oversight of the surgery scheduling department, ensuring a highly efficient, patient friendly surgery scheduling process. Monitors & improves all aspects of the perioperative scheduling process both w/in KPMAS & contracted surgery centers.
This position reports to the Director, Perioperative Services for the respective Medical Center.
Essential Functions:
- Is responsible for direct oversight & management of the surgery scheduling department supporting all Perioperative services in the medical center; including Ambulatory Surgery Centers, Procedure Suites, & surgical cases scheduled at our partner hospitals.
- Partners w/ other Perioperative Service leaders, as well as Surgical Department leaders & Chiefs to support internalization efforts & meet utilization targets.
- Assists in problem-solving & trouble-shooting of surgery scheduling issues for Procedure Suites, Ambulatory Surgery Scheduling & any contracted surgery centers.
- Uses data & reports to identify trends & actively participates in problem resolution.
- Is responsible for coaching & counseling of staff, annual performance evaluations, & routine audits for quality & accuracy in performance; ensures efficiency in scheduling & provides input to director on ways to improve efficiency & performance.
- Conducts monthly quality review studies, tracking Ql related issues including, but not limited to, patient outcomes & cancellations.
- Develops & distributes applicable reports for Quality Committee & other Perioperative Oversight Committees.
- Addresses customer (member & physician) concerns as they arise.
- Establishes relationships w/ contracted surgery centers to enhance department's performance.
- Implements new initiatives as indicated.
- Other duties as assigned.
Qualifications:
Basic Qualifications:
- 5 years experience in a managed care setting required.
- 3 years management experience required.
- Bachelor's degree in Health Care Administration, Nursing, Business Administration, or related field required.
- Ambulatory surgery, PACU or other surgical scheduling management required.
- Experience w/ computer software programs.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.