Responsible for the administration of a Region-wide program. Interprets guidelines, advises management and trains users in the required processes and procedures. Performs a variety of analysis ranging from semi-routine to complex, and defines and generates reports, graphs and spreadsheets to audit and ensure compliance with program policies and regulations. Maintains, enhances and operates complex databases and automated systems. Works independently with minimal supervision, working toward accomplishment of established goals. Stays current with new legislation and regulations that impact the program, and ensures that the K-P systems, procedures and policies are in line with any changes.
Essential Functions:
- Responsible for the administration of a Region-wide program.
- Serves as the primary resource throughout the Region for all activities related to this program.
- Interprets guidelines, advises management and trains users in the required processes and procedures.
- Performs a variety of analysis ranging from semi-routine to complex and develops reports, graphs and spreadsheets to audit and ensure compliance with program policies and regulations.
- Maintains, enhances and operates complex databases and automated systems.
- Works independently with minimal supervision, working toward accomplishment of established goals.
- Ensures adequate administrative support of the program.
- Through the review of established regulations, policies and procedures, interprets guidelines and explains procedures to management and/or members to ensure consistent application.
- Develops new and enhances existing procedures to improve accuracy and usability of forms and databases.
- Participates in development of new policies.
- Stays current with new legislation and regulations that impact the program, and ensures that the K-P systems, procedures and policies are in line with any changes.
- May coordinate the day-to-day operational tasks of departmental staff; ensures that the support of the program is organized, timely and efficient.
- Participates in the development of department budget, makes recommendations based on data collected toward payroll and non-payroll and other related budgetary requirements.
- Provides guidance and implements department processes in accordance with established policies and procedures.
- Work is reviewed for completeness and soundness.
Secondary Functions:
- Overseeing initial and ongoing roll out of VNICU project - including site visits to spoke hospitals and assisting them with implementation
- Helping develop VNICU website and uploading schedules, protocols and literature into future VNICU website, database and KPHC
- Maintenance and upkeep of physician and VNICU schedule
- Providing a conduit for consults and triaging phone calls to the appropriate physician
- Setting up and maintaining web-based virtual consultations
- Gathering data and maintaining database of VNICU patients for quality oversight
- Verifying accuracy of data in database with RWC and spoke hospital physicians
- Data entry and analysis
- Producing key metrics
- Setting up VNICU satisfaction surveys, analyzing data and overseeing performance improvement plans
- Creating reports to present to NOC & Quality Oversight at both RWC and Spoke Hospitals
- Interfacing with local and regional leadership as part of the VNICU project management team
- Overseeing quality and C&P projects as necessary and directly relevant to VNICU project
- Development and upkeep local VNICU P&P
Qualifications:
Basic Qualifications:
- 3 or more years of progressively responsible program or project management experience.
- Experience in coordinating large complex projects.
- Bachelor's degree or equivalent experience required.
- Excellent customer service and oral and written communication skills required.
- Expertise with word processing, spreadsheet and database software required.
- Ability to manage extensively detailed projects and analyze complex documents.
- Must be resourceful and perform in a professional manner.
- Ability to work independently, exercise discretion and sound judgment.
- Must be able to work in a Labor-Management Partnership environment.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.