At Coventry, we've been building a world-class Customer Service Organization that delivers an easy and simple experience for our customers. We need the right people on the front line to make a difference with our members, health care providers and even each other as we work together as a team.
If you are looking for a career in the health care industry, but prefer an office environment, this could be the right opportunity for you. We are currently recruiting an Enrollment Specialist in our Salt Lake City, UT Service Center. The ideal candidate will be responsible for developing and enhancing customer relationships by responding to customer inquiries and resolving customer concerns to meet or exceed customer service requirements; and processing and maintaining enrollment and eligibility records.
We offer a competitive salary, excellent benefits (401K with company matching, paid training, comprehensive benefits including medical, dental, tuition reimbursement), vacation and sick time, and a business casual environment. This is a fast-paced, hands-on, team-oriented environment where creativity, initiative, and innovation are highly rewarded.
ESSENTIAL RESPONSIBILITIES:
- Resolve basic system rejections; analyze and validate enrollment and eligibility records.
- Research and respond to customer inquires; interface with customers via telephone, written correspondence, fax, web, and/or electronic mail.
- Investigate, analyze, and resolve outstanding issues to achieve customer satisfaction and takes responsibility for following through and bringing issues to closure.
- Maintains complete accurate documentation of all customer interactions and maintain production levels and quality goals.
- Perform other duties as required.
Qualifications:
Basic Qualifications:
- High school diploma or equivalent.
- Knowledge of health care products, medical terminology, diagnosis and procedure coding, and coordination of benefits.
- Effective keyboarding skills with a minimum typing requirement of 25 wpm.
Preferred Qualifications:
- 1 year related customer service experience.
- Basic working knowledge of MS Office.
Other:
- Highly self-motivated and able to work well under pressure in a fast-paced environment.
- Excellent organizational aptitude and high attention to details.
· Strong listening and interpersonal skills; skilled at developing and maintaining effective working relationships.
· Demonstrates responsiveness and a sense of urgency when dealing with customers.
· Effective verbal and written communication skills.
· Strong analytical and problem-solving skills.
· Strong organizational skills with ability to multi-task well.
· Must be able to absorb and apply new and changing information.
· Possess ability to maintain production levels and quality goals.
· Able to maintain regular and consistent attendance in accordance with company and departmental policies and procedures.
Please apply directly to http://jobs.coventryhealthcare.com/ and refer to Req#1310105, Associate Service Operations Specialist.
Coventry Health Care is an Affirmative Action/Equal Opportunity Employer, and we are committed to building a talented and diverse team.
Job: Administrative Support Workers
Primary Location: Salt Lake City, UT, US
Organization: 51700 - MHNet Claims Administration
Schedule: Full-time
Job Posting: 2013-01-25 00:00:00.0
Job ID: 1310105