Under direct supervision, performs basic & routine patient care & clerical duties to assist medical providers in the care & treatment of patients. Primary function is to room patients & facilitate provider schedule. Makes members/patients & their needs a primary focus of one's actions &develops & sustains productive member/patient. Actively seeks information to understand member/patient circumstances. Builds rapport & relationships w/ members/patients; responds quickly to meet member/patient needs.
Essential Functions:
- Performs duties & resp.w/ excellence, enthusiasm, great service demonst. courteous behaviors & by anticipating physician & other needs
- Prepares exam rooms for use by physicians & providers by cleaning, stocking supplies, equipment & instr.
- Reviews & communicates to physician & other providers appt. schedule to determine patient visit order & requests for the day, greets patient to exam or treatment rm. in a respectful & caring manner
- Keeps patients, physician or providers, & team members, informed of physician's or provider's status &/or time delays
- Interviews patient to determine reason for visit; takes patient's vital signs, blood pressure, pulse, respiration, temperature, height & weight; records information in patient's med record; & reports findings to appropriate personnel, according to standard requirements
- Instructs or assists patients in prep. for scheduled procedures in a caring & courteous manner
- Performs basic, routine & regular delegated medical functions & within appropriate scope of practice as inferred by knowledge, skill level, & KP guidelines (vision screening, ear irrigations, hearing tests, hematocrit, tonometry measurements, EKG tests, collecting throat, wound, & sputum specimens, & urine cultures) using approp instruments, techniques, & specimen labeling process
- Supports physicians & providers performing routine exam & treatment procedures by attending patient during procedures & providing appropriate supplies and instruments.
- Performs routine clerical & reception duties, as required, such as completing patient visit records, maintaining dept logs, answering phones & taking messages, checking in patients, & scheduling patient appts
- Prepares treatment rms for special procedures using knowledge of sterile technique
- Cleans, packages & sterilizes reusable supplies & instr. appropriately using germicide solution
-Provides routine verbal and written instructions to patients as specifically directed, such as use of crutches, cast care and wound care; escorts patients to other patient care areas
- Maintains a safe & healthy work environment for patients,self
- Performs duties, such as assisting in orienting & training new employees, transporting equipment or patient, stocking shelves, taking inventories, ordering supplies
- Demonstrates computer literacy for charting & reviewing in an automated med record.
- Works within scope of practice & according to KP policies
- Complies w/regulatory reqts & standards of care
- See Compensation Job Description
- In addition to defined technical requirements, accountable for consistently demonstrating service behaviors & principles defined by the KP Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives
- Also accountable for consistently demonstrating the knowledge, skills, abilities & behaviors necessary to provide superior & culturally sensitive service to each other, to our members, contracted providers & vendors
Qualifications:
Basic Qualifications:
- HS graduation or equivalent
- Completion of a Medical Assistant training program of at least 6 months in duration for the Medical Assistant
- Copy of diploma & transcripts from program required.
- Demonstrated customer service skills, customer focus abilities & the ability to understand KP customer needs
Preferred Qualifications:
- Certification as Medical Assistant preferred
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.