Supports the application implementation process by collecting and analyzing data, maintaining project plans and supporting materials, organizing meetings and working with users to understand and develop operational workflow. Provides first level application support to end users, including basic application functionality and configuration, user management, data correction, application upgrades and basic problem solving. Provides operational support to MITI back-office activities, such as inventory maintenance, timekeeping, procurement tracking and other support tasks. May work independently or as a part of a project or support team. May be assigned to either regional or area specific work groups. Consults with appropriate managers for general direction.
Essential Functions:
- Supports managers, team members and end-users on medical imaging system implementation projects affecting multiple clinical departments throughout Southern California.
- Supports the implementation process by collecting, analyzing and reporting data, maintaining project work plans and supporting materials, updating issue logs, organizing meetings and working with users to understand and develop operational workflow.
- Participates in providing functional and workflow training for physicians, technologists, and other clinical and operational staff through the pre-deployment, go-live, and maintenance phases of the system life cycle.
- Provides first level application support to end users, including basic application functionality and configuration, user management, data correction, application upgrades and basic problem solving.
- Monitors systems to proactively identify failures and initiate appropriate remedial action.
- Perform routine systems maintenance, such as restarting services, pruning logs and basic hardware component replacement.
- Documents all support activities in a timely manner.
- Provides operational support to MITI back-office activities, such as inventory maintenance, resource scheduling, timekeeping, procurement tracking and other support tasks.
- Some travel required.
Qualifications:
Basic Qualifications:
- Previous related analytical and/or consulting experience preferred.
- Previous experience in customer service or systems implementation preferred.
- BA degree or equivalent in Business Administration, Public Health Administration, Project Management Certification or other related field or equivalent experience.
- Demonstrates solid analytical skills, self initiative and innovation.
- Demonstrated ability to conduct and interpret quantitative/qualitative analysis.
- Must demonstrate effective communication, consulting, interpersonal, and presentation.
- Proficient with PC applications including spreadsheet, word processing, and graphics packages.
- For positions that provide applications support, basic knowledge of operating systems and network architectures preferred and systems integration in a healthcare environment preferred.
- Must be able to work in a Labor/Management Partnership environment.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.