Provides customer-focused services to members in the technical aspects of pharmaceutical care & intravenous pharmaceutical compounding, under the direct supervision of the pharmacist & in collaboration w/ the healthcare team.
Essential Functions:
- Actively supports organizational & dept'l policies & procedures w/in the Partnership
- Seeks supervision/consultation or refers to another resource when unable to perform safely, effectively or w/in the role
- Presents a professional appearance & approach w/ members & other employees; demonstrates honest & ethical behavior
- Handles member & employee info w/ approp sensitivity & safeguards to ensure confidentiality & right to privacy, in compliance w/ HIPAA regulatory requirements
- Demonstrates & incorporates principles of safety, sterile product processing, & infection control into daily activities as outlined in organization's policies/procedures
- Actively supports organizational & dept's policies/procedures, including established cash handling & asset mgmt
- Contributes to the effectiveness of the team by working together by supporting, promoting & applying the established behavioral & interpersonal standards of conduct, as developed through the Labor/Mgmt Partnership, including those on attendance, mutual respect & support, honoring diversity, effective communication, & improving the work environment
- Exhibits flexibility when work assignments need to be adjusted to meet service delivery needs & workload of team
- Takes responsibility to identify, develop & adapt new policies & practices that improve service & quality of work
- Ensures that all cash handling practices are in accordance w/ current reg'l & dept'l policies & procedures
- Takes precautions to secure funds & to minimize the risk of robbery and/or theft
- Places starting cash fund in cash register at the beginning of work-day & operates cash register according to established policies & procedures
- Completes daily cash-out procedure, including balancing or documenting discrepancies
- Accurately & completely compiles daily & month-end cash report
- Maintains work logs as necessary
- Ensures that cash discrepancies do not exceed reg'l averages
- Demonstrates knowledge & ability to operate cash register systems to accurately complete the sales transaction
- Greets members in an empathetic, sensitive & respectful manner throughout all interactions
- Respects individual privacy & maintains strict confidentiality
- Answers telephone, receiving, processing & relaying messages as needed w/ complete discretion in matters of patient confidentiality
- Asks for approp ID, & records info consistent w/ reg'l policies & procedures to ensure the accurate sale of all prescriptions to the correct patient
- Documents & follows through on all info concerning a drug dispensing irregularity
- Maintains work & waiting areas in a neat & orderly manner at all times; regularly assists in the cleaning of the dept
- Regularly unpacks & stores supplies, verifies items received against invoices, & stores perishables such as antibiotics in refrigerators
- Checks invoices against orders to make sure that all items are received & charges are correct
- Reports all discrepancies to the approp person
- Accurately & completely inputs all prescriptions and/or patient data into the TOPS System
- Coordinates the efficient operation of IV admixture service
- Inputs refill info & responds to info given on screen appropriately
- Perform other duties as assigned
Qualifications:
Basic Qualifications:
- Previous IV technician work experience, preferred
- Work experience in retail, business office or other service industry setting, preferred
- High school diploma or GED.
- Completion of an accredited Pharmacy Technician training program OR minimum two (2) years of experience as a Pharmacy Technician or certified as a Certified Pharmacy Technician (CPhT - Pharmacy Tech Certification Board or ICPhT - Institute for the Certification of Pharmacy Techs)
- Post high-school course in medical terminology, preferred
- Current Technician License in Washington or Oregon at time of hire (WE DO NOT REQUIRE ANNUAL IV CERTIFICATION BY AN OUTSIDE AGENCY)
- Speak and read English fluently
- Write coherently, legibly and spell correctly
- Communicate effectively in all forms: written, verbal and non-verbal
- Provide customer-focused service
- Calculate math accurately, especially aliquots, concentrations and dilution
- Demonstrate a history of reliable attendance
- Make a positive impact on the team dynamics
- Work effectively in a fast-paced, stressful environment
- Properly process sterile products in both horizontal and vertical laminar flow environments
- Evidence of the following work experience and/or documented attributes, preferred
- Multi-tasking, preferred
- Cash handling, preferred
- Personal computer skills, preferred
- Strong attention to detail, preferred
- Team player, preferred
- Flexible, preferred
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.