As the Business Relationship Manager you will act as the single point of contact between our IT infrastructure groups and our Business Partners in the Bay Area Region.
Essential Functions:
- Primary contact for all regional managers/professionals to ensure consistency of all infrastructure service delivery to the Bay Area Region.
- Accountable for delivery of all services within the Infrastructure Management Group (IMG) to the region and supports focusing these services to the critical business needs of the region.
- Performs strategic business consulting as a thought leader to drive and influence forward looking business initiatives.
- Facilitates the review of service delivery costs for theregional organization, and recommends cost-saving infrastructure options for the region.
- For identified problems and issues navigates through organization to resolve issues, looks for real root cause and, when needed, handles organizational conflicts that impede service delivery.
- Assists Regional Business Information Officer (BIO) and their clients to define and refine the Service Level Agreements (SLAs) Operational Level Agreements (OLAs), and the Service Catalogue.
- Facilitates the development and maintenance of service metrics and communicates overall Information Technology performance metrics.
- Communicates to region all major enterprise environment changes, key strategies, initiatives and regionally related major activities.
- Drive, influence and deliver on identified service or infrastructure improvements that will meet business needs.
- Represents successfully regional perspective within IMG and affects needed changes that improve the success of regional delivery of services.
- Represent the IMG perspective within theto support successful strategies, educate organizations and keep the region updated.
- Receives region's support andregion actively uses the BRM as part of the functional team to improve service delivery to the portfolio clients.
- Becomes the trusted advisor and mentor to managers and professionals.
- Meaningful and accurate scorecards, availability reporting, performance metrics
- Service and Business Priority Lists co-developed by stakeholders that relate to the infrastructure and the Annual Business Goals and Initiatives of the business.
- Implemented service improvements, standards or policies.
- Mini-training's, webinars and communication sessions on organizational changes, initiatives, strategy and strategy changes, major EE/EO activities, customer service, reporting and so on.
Must reside and work in the Bay Area.
Qualifications:
Basic Qualifications:
- BA/BS degree in related field and/or 4 years of equivalent work experience.
- Minimum of 5 years of progressively responsible management experience in following areas: planning, budget/financial management and staffing.
- Minimum of 5 years of Service Delivery Management and Account Management experience.
- Requires a thorough understanding of Scorecards, Dashboards, SOWs, SLAs, OLA's and Performance management Metrics
- Proven ability to establish and maintain long term relationship with senior leaders in both IT and business groups
- Proven experience in enterprise level information technology organization with a focus on infrastructure.
- Excellent follow-through on detailed tasks
- Must possess organizational proficiencies to multi-task and work in a fast-paced environment under limited supervision.
- Must be highly motivated, self-starting, and committed to achieving results and have a strong sense of ownership and follow-through to resolution.
- Must have strong problem-solving skills.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.