HireDiversity

Pilar, AR

Supervisor Customer Logisitics & Services (CLS)-4994121207

Description

Supervisor Customer Logisitics & Services (CLS) - 4994121207

"Johnson & Johnson companies are equal opportunity employers"

Searching the best talent for:Supervisor Customer Logisitics & Services (CLS)

Job Purpose:

Provides supervision to the following teams: Customer Service, Customer Relations, Transportation & Distribution. Assist in developing, interpreting and implementing policies and procedures. Supports and provides necessary data to manager to establish departmental policies , cost improvement anaylsis, and budget activities.

Supervising all activities related to customer service and field support. Implements and maintains customer service standards, assuring that customers receive the best service possible. Develops policies and procedures covering order processing, customer inquiries, general correspondence, and resolution of customer complaints. Responsible for customer satisfaction, call center service metrics, and continuous improvement projects.

Supervising the shipping activities for inbound, outbound and inter-plant shipments of medical devicess, commensurate with the goals, guidelines, and objectives of the company. Oversees the activities of staff and supplies required to ship goods. Adheres to environmental policy and procedures and supports department environmental objectives.

Main responsibilities:

1. Supervises shift activities in the pursuit of organizational OGSMs.

2. Provides leadership and development of subordinates through feedback, counseling, training and workplace opportunities.

3. Reviews operational results in the areas of safety, quality, cost and schedule and initiates changes to address non-conformities.

4. Reviews operational and personnel policies and procedures, recommending changes as appropriate.

5. Provides input into Operations strategic plans and activities.

6. Performs other related duties and projects as assigned by Manager, i.e. coordination of Projects, meeting facilitation, kaizen, Wall to Wall, etc

7. Facilitate meetings to ensure communication and understanding of process and policy changes and/or enhancements (example S&OP meeting, weekly project tracker, etc.)

8. Manages the distribution order fulfillment process for customer orders.

Position reports to: Manager, JJVC Cones/CAM CLS

Cualificaciones

Qualifications

Education: Bachelors Degree - Business or Engineering related field or equivalent experience, Industrial Engineering, Process Excellence Green Belt & MBA preferred. Masters Excel and Access.

Language: Fluent in Spanish and English

Required experience: 2 years operations supervising experience, or equivalent. Excellent interpersonal, organizational and communication skills

Global Leadership Profile Competencies
- Integrity and Credo-based Actions ~ lives Credo values; builds trust; tells the truth; initiates transparency into problems; demonstrates genuine caring for people
- Strategic Thinking ~ driven to envision a better future; takes any role or job and makes it better; has relentless dissatisfaction with status quo; makes the customer central to all thinking; keeps the focus on driving customer value; motivated to leave things better than they were; a change agent
- Organization & Talent Development ~ motivates and empowers others to achieve a desired action; enjoys developing a diverse group of people; instills confidence; attracts good people; brings out the best in others; invests time to be personally "connected" with the organization
- Sense of Urgency ~ proactively senses and responds to problems and opportunities; works to reduce "cycle" time; takes action when needed

Other Considerations

Travel percentage : 10%

Primary Location

Pilar, Buenos Aires, Argentina

Organization

Vision Care

Ubicación principal: America Latina-Argentina-Buenos Aires-Pilar

Organización: Johnson & Johnson de Argentina S.A.C.e.l. (7450)

Área: Customer Service