Sr. Web Content Manager
Kaiser Permanente
Pleasanton or Pasadena, CA
TheSr. Web Content Manager oversees and participates in providing content management capabilities for KP's Web presence. This work involves evolving and implementing the business content architecture, the content management strategy and product plan (including the selection and enhancement of content management tools) to produce robust content management capabilities for use by employees and vendors in delivering the content and applications on KP's web presence.
Essential Functions:
- Collaborate with other product owners and business stakeholders to help define content structures and identify how content from different channels is related. Translate the requirements gathered from subject matter experts and business partners into enterprise data models. Lead or participate in the meetings to develop efficient XML-based workflows, processes and tools. Construct, refine and maintain data models, as needed, to meet business requirements.
- Partner with business stakeholders to highlight how content can be re-used or used differently; identify opportunities to improve how businesses can share content and improve or streamline new product development, ability to evaluate trade-offs and provide recommendations.
- Develop and maintain a state-of-the-art content management system. This requires partnering with KP IT to evaluate the current content management infrastructure and operational practices, and identifying and developing enhancements. The content management system must be appropriate for a new technical framework for the Web site, as well as emerging enterprise-wide solutions.
- May have supervisory responsibility for team members and contractors, including hiring, training and mentoring; overseeing the allocation and coordination of team resources; negotiating deliverables and deadlines; ensuring the work of the team aligns with priorities; developing workflow processes and guidelines to ensure the delivery of high quality and timely information; maintaining knowledge about and enforcing HIPAA regulations and KP policies about privacy and confidentiality when handling data; and staying informed about search industry best practices.
- Serve as a program-wide consultant and expert on content management capabilities within KP's web presence, providing guidance and support to internal and external customers, and national and regional customers.
- Collaborate with groups throughout the organization to form partnerships and participate in joint initiatives concerning the delivery of content management capabilities.Secondary Functions:
Consistently support compliance and the Principles of Responsibility (Kaiser Permanente's Code ofConduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and license requirements (if applicable), and Kaiser Permanente's policies and procedures.
Qualifications:
Basic Qualifications:
- Minimum 8 - 12 years related content management and content architecture experience.
- 8 - 12 years product management experience within content management.
- 8 - 12 years in a product development capacity.
- 8 - 12 years of key customer contact within content management and content architecture.
- 8 - 12 years health care, health insurance, health plan administration, healthcare, benefit administration, or benefit policy experience a plus.
- Knowledge of and experience with the Interwoven suite of tools (TeamSite, OpenDeploy, SitePublisher, MetaTagger, MediaBin) a must have.
- Knowledge of and experience with WebSphere Portal a plus
- Strong background in Web Content Management Systems (i.e., TeamSite), web content modeling, metadata modeling, support for multiple languages, metadata-driven and content XML-based schemas
- Thorough knowledge of web search and user taxonomy policies, practices and systems. Experience with Velocity/Vivisimo a plus.
- Regularly and frequently contributes to the development of new concepts, theories, methods, techniques, and standards.
- Employs expertise as a content architecture specialist.
- Deep knowledge of content management principles, trends, competition, and technical limitations in order to deliver content management capabilities appropriately.
- Detailed knowledge of web development processes to be able to frame/phase the work so that it can be implemented and rolled out effectively, meeting expectations, deadlines, and budget.
Preferred Qualifications
- 8 - 12 years health care industry or product management experience.
- Strong understanding and experience navigating IT processes, org charts, and accountabilities
Masters Degree preferred.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.