Description
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Qualifications
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Key Responsibilities:
· Responsible for providing day to day operations and people management leadership of an operations team for a specific brand in a region.
· Responsible for maintaining an in-depth knowledge of all brand relevant operational processes and marketing programs to assist team with customer and field inquiries and issue resolution
· Act as the business partner for ABMs acting as their point person for challenges & opportunities
· Assist the ABMs in evaluating & tracking business metrics & initiatives and make recommendations for adjustments as needed
· Partner with the ABMs in the preparation & implementation of Team business plans
· Front line supervisor for a team ranging in size from 4-8 customer service/ sales support personnel
· Drive delivery targets with the team to achieve quarterly expectations
· Drive various day to day operational details to meet business demands that ensure superior customer service including but not limited to order processing, phone coverage, delivery management & data management.
· Responsible for driving, tracking & assessing the execution and effectiveness of customer service and sales support personnel.
· Ensure process, programs, supply/demand, portfolio management and tactical plans deliver against the business needs to achieve volume targets.
· Responsible for indentifying and delivering cross-functional solutions to achieve Operational Excellence for the brand within Region and aligning with other Region's for a consistent brand experience.
· Participate in other business specific projects as identified by management. |
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Qualifications/Competencies:
· Excellent leadership, direction setting & prioritization skills
· Can implement and lead change
· Understanding of operational processes in a brand
· Works well under stressful situations
· Strong interpersonal and people management skills
· Can handle difficult conversations
· Decision-making and problem solving skills.
· Strong communication skills including the capability to clearly present information and influence others through oral and written communications
· Ability to engage and collaborate cross functionally
· Results oriented with ability to develop and implement actions that get results
· Relationship and service oriented
· Works well with Field Sales
· Negotiation skills |
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Education & Experience:
· Bachelors' Degree required
· 2-4 years of relevant business experience
Preferred
· Operations/Supply Chain experience
· People management experience |