Our national managed care company is seeking a Business Analyst in San Antonio or Houston with primary resonsibility for the Verint Speach Analytics and Post Call Survey products. As a strategic member of the Customer Service Operations (CSO) team, the successful candidate will be responsible for system implementations and configuration, user testing, collection of data, data analysis, documentation of information, and presentation of findings.
We offer a competitive salary, excellent benefits (401K with company matching, comprehensive benefits including medical, dental, and tuition reimbursement), vacation and sick time. This is a highly visible role dealing with business partners across the division and corporation, and being a part of motivating a dynamic team!
- Conducts analysis of client business processes and functional or reporting requirements. Prepares appropriate documentation to communicate and validate the information
- Analyzes data, evaluates existing application products or reporting methods, and recommends efficient, cost effective solutions which support client business processes and functional requirements.
- Evaluates existing processes and reporting methods. Recommends efficient, compliant solutions which support business processes and functional requirements.
- Participates in cross-functional task forces to identify and document functional or reporting requirements, work flow, information sources and distribution paths, and system specifications.
- Develops basic business cases with cost estimates, service, and benefit dimensions of proposed IT projects that are used for funding and scope decisions.
- Applies technical and business knowledge to analyze client requirements in project areas such as: IT testing and product acceptance, new business operating models with innovative approaches to IT solutions support, market research of emerging or available product functionality, operational readiness assessment, IT reporting, process documentation governance, and compliance.
- Performs other duties as required.
- Bachelor’s degree or equivalent experience.
- Experience working with Verint preferred.
- Solid experience with a quality monitoring program preferred.
- Previous (3-5 years) experience in information systems development or implementation with progressively more complex responsibilities and accountabilities in a client server environment and/or reporting and process development.
- Understanding of health care business and care delivery processes or datacenter business and IT service processes preferred.
- Demonstrated analytical, problem solving, and documentation skills.
- Demonstrated verbal, written, and presentation communication skills.
Coventry Health Care is an Affirmative Action/Equal Opportunity Employer, and we are committed to building a talented and diverse team.
Job: Technicians
Primary Location: San Antonio, TX, US
Other Locations: Houston-Texas-United States,
Organization: 10750 - Service Center - Central Admin
Schedule: Full-time
Job Posting: 2013-01-30 00:00:00.0
Job ID: 1310165