HireDiversity

Coventry Health Care of Florida is seeking a Salesforce.com Systems Analyst to join our organization.  This individual will manage a wide variety of aspects in our Salesforce.com instance. The ideal candidate must be a self-starter, comfortable in a start-up environment, while understanding a variety of corporate systems and their interactions. Must be able to perform a wide range of responsibilities (from daily administration to higher-level strategy) and be comfortable working with a variety of cross-functional teams.

Attention to detail is crucial, but the ability to be flexible, think quickly on your feet, and an ability and interest in understanding dependencies and the “big picture” is also important.

Our company leverages Salesforce.com to support critical and complex business processes (internal and customer-facing). We are growing our team to support ongoing expansion into new functionality.

RESPONSIBILITIES  

•Perform Salesforce.com administrative and customization tasks including:

•Manage security, users, roles, profiles, groups, queues, and other setup options

•Implement and test new enhancement requests after assessing impact of adding / modifying: fields, custom objects, page layouts, workflows, validation rules, etc.

•Create and maintain custom Apex triggers / classes

•Manage process to promote system changes into production upon completion of appropriate change management and org readiness activities

•Prepare data files and upload the data into Salesforce.com using data loader

•Create reports in Salesforce.com to meet operational requirements

•Work with internal stakeholders to ensure that the configuration effectively supports business requirements

•Train/support end users

•Create and maintain internal technical documentation

•Support and troubleshoot integrations between Salesforce.com and other Enterprise systems

 Requirements

•Salesforce.com or comparable CRM solution experience (Administrator is preferred)

•Experience aligning business applications with complex business process requirements

•Excellent customer service skills with strong written, verbal and listening communication skills