Position Description: Responsible for interfacing with internal & external customers on all issues including regular business review, customer site visits and internal & external presentations of account status updates. Daily conference calls with clients in support of start-ups/on going business demands. Supervisory responsibilities for Coordinators to include cross-training of account(s). Provide logistical solutions to customer requirements and requests. Tracking and reporting of financial metrics and measurements. Ensure adequate development and execution of training program for account & operational activities.
Requirements:
High school diploma/equivalent plus two years related experience required.
Experience with the requirements for freight movement (truckload, air, small parcel, LTL, etc.) is required.
Intermediate level skills with MS Word such as including styles, mail merge, tabs, tables, columns and breaks, graphics, fields, headers and footers, working with margins, page orientation, and spelling/grammar.
Intermediate level skills with MS Excel such as freezing/unfreezing panes, hiding/unhiding data, setting print titles & page breaks, linking workbooks, creating external links, re-directing links, customizing toolbars & menus, protecting a worksheet, filtering options, and chart formatting options. Additional Requirements: - Bachelor's degree in Transportation, Logistics, or Business Administration preferred.
- Knowledge of warehouse and or software applications, routing and dispatch software systems including LMS preferred
- TM & Ryder On-Line experience in TM Center environment preferred.
- Previous supervisory or experience working with customers or carriers preferred.
- Candidate must possess excellent communications skills, both written and verbal, and have a strong professional presence.
- Strong interpersonal skills and ability to multi-task.
Responsibilities:
Direct interfacing with internal and external customers on all issues to include regular business reviews, customer site visits and internal and external presentation of account status updates.
Full supervisory responsibility for all Coordinator resources assigned to departments under the individual.
Development and maintenance of ISO methods and procedures to achieve process compliance and organizational goals.
Accumulation, distribution and retention of customer and operational reporting.
Provide feedback & recommendations to drive continuous improvements
Resolve, track and develop corrective action for customer issues
Backup support for all Coordinator responsibilities
Provide feedback on Coordinator performance.
Assists in additional projects or requirements from the account manager.
Provide solutions to customer requirements and requests.
Insure adequate development and execution of training program for department and operational activities
Maintain and enforce high level of customer service.
Back-up for the Receipt and entry of shipment level information from customers into operational support systems.
Back-up to Coordinator for routing of shipments using enabling technologies and business processes to insure maximum value to customers.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
